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HIWayne
Trending Lyricist I
May 2, 2020
Answered

Music plays on wrong device

  • May 2, 2020
  • 5 replies
  • 2519 views

When I ask Alexa to play music on Move, it plays it on another Sonos device in another room instead.  Any ideas why?

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    Best answer by Seeky

    Hmm I have no better idea. Just that resetting the move wont remove it from any alexa group it might be in. Maybe check if it accidently was placed in a group where you dont expect it.

    5 replies

    Seeky
    Prominent Collaborator II
    May 2, 2020

    Probably you placed the Move in an Alexa group and set the preferred speaker (at the bottom of the group) to the other speaker.

      HIWayneAuthor
      Trending Lyricist I
      May 2, 2020

      I figured that might be the case, I even reset the Move and started afresh.  I disabled and restarted Alexa and got everything running again, tried playing music on the Move and same issue.  I can play music using the app but not with Alexa, so I need to fix he Alexa aspect for sure.    Other than what I tried above, should I do any other steps?

      SeekyAnswer
      Prominent Collaborator II
      May 2, 2020

      Hmm I have no better idea. Just that resetting the move wont remove it from any alexa group it might be in. Maybe check if it accidently was placed in a group where you dont expect it.

        HIWayneAuthor
        Trending Lyricist I
        May 2, 2020

        Thank you Seeky

        HIWayneAuthor
        Trending Lyricist I
        May 2, 2020

        Fixed, Move was grouped with my home theater, resolved.  Thank you.

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