Microphone sensitivity for the “Alexa” wake word is low

No experience of the One, but I am very impressed by just how well Dot - or even Echo - does this even in a room that isn't a very quiet one. With some complaining about over sensitivity, this seems like a bit of a challenge for Sonos. One consolation for buyers is having paid just what was the price of the play 1 till the One release and the easy cure of this issue by adding a Dot.

Same issue here. extremely annoying. And Sonos saying this will get better in time is just not good enough. Can Sonos explain how this is linked to cloud in any way. I think this is to do with mic sensitivity.

Just got the Sonos one after enjoying experience with Dot. I can't believe how terrible the experience is with Sonos. I've been so pleased with their products in the past (own several Ones w/o Alexa, Playbar, and Sub) and this is the first disappoint. So bad in fact, that it isn't worth keeping...

I have lived with the Sonos One since release date. In fact I have two in stereo pair. My observations thus far....

1. No difficulty with the Sonos One and Alexa picking up my voice when in the same room. Full disclosure they are in my bedroom which is much smaller in size than other rooms in the house. Also, there is no ambient noise to cause interference.

2. I can direct the Sonos One to play music (streaming Amazon Music or Sirius XM) in any room without it playing in the bedroom. Likewise I can stream Amazon Music to one room and Sirius XM to the bedroom simultaneously.

3. When I first setup the Sonos One I had difficulty getting it to control my Hue lights. So introduced my Echo Dot which for some reason made everything work. I also changed the wake command on the Echo Dot to Amazon. Everything still worked as I could play music through the Sonos One and control the lights. Now B4 you call me an idiot...I did correct the setup to be able to use the Sonos One's to control my Hue lights without the Echo Dot. In fact the Dot isn't on line.

Reference 3 above...Although, I can't prove or disprove my theory I think the Sonos One needs to be setup properly so that no Echo product is required to make it work. If the Sonos One and an Echo product are in the same room (with Alexa as the wake command for both) the Echo product maybe overriding the Sonos One. As I said I can't prove or disprove my theory but it's worth a try if you are using both in the same room or using an Echo product as a go-between to control one of the Sonos One Alexa skills.

While using the Dot does work much better, the main reason I purchased the Sonos One was so music would default to playing on my Sonos when using Alexa. I have a child and he and his friends are always asking Alexa to play music. With the Dot you can't configure music to play out of the Sonos by default, you have to specify which Sonos speaker you want the music to play on. Trying to get kids to remember to do that is a never ending battle. It always results in music being played on the Dot itself. It would be great to be able to select the Sonos speakers to be the primary speakers until they resolve the microphone issue.

No experience of the One, but I am very impressed by just how well Dot - or even Echo - does this even in a room that isn't a very quiet one. With some complaining about over sensitivity, this seems like a bit of a challenge for Sonos. One consolation for buyers is having paid just what was the price of the play 1 till the One release and the easy cure of this issue by adding a Dot.

Same problem here, unless I use my John Lovitz Master Thespian voice. So incredibly bummed, I was SO stoked for how streamlined my Alexa/Sonos experience was going to be, but now...it's just terrible. And for some reason, I'm a bit wary of Ryan's "it's gonna be a software fix" assurances. I only have a few weeks to return this since I purchased it on Amazon, and boy, is my wife gonna laugh at me if I'm forced to do so. -sigh- Kinda wish Amazon had just really upped their sound quality game with the most recent releases.

I can't believe it's going to be a software fix either. To give you more time you could return it to Amazon as it's defective and buy another one from Sonos to get the 100 day return window.

Same problem here, unless I use my John Lovitz Master Thespian voice. So incredibly bummed, I was SO stoked for how streamlined my Alexa/Sonos experience was going to be, but now...it's just terrible. And for some reason, I'm a bit wary of Ryan's "it's gonna be a software fix" assurances. I only have a few weeks to return this since I purchased it on Amazon, and boy, is my wife gonna laugh at me if I'm forced to do so. -sigh- Kinda wish Amazon had just really upped their sound quality game with the most recent releases.

unless they have the identical mic hardware as an echo I dont think it can be linked to software alone so am also wary of these statements. Im holding off my purchase until the feedback from the many sources that have commented on this issue (press reviews, amazon reviews, this forum) tell of an improved situation.

Sensitivity to wake word is also my only, but huge disappointment. I hope to hear some news on an update, as it gets a little more irritating each day. I may ultimately return it to Amazon.

I got an update today. Seems to have improved the sensitivty. Still not perfect but defintitely better.