Answered

Microphone sensitivity for the “Alexa” wake word is low

Forum|Forum|8 years ago
October 24, 2017
261 replies
37503 views

I still have to use either, but here is the Stuff magazine take on this, from their review:
"Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds.
Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99

But something that is a concern that Sonos ought to look at, if what you say is more applicable.

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Best answer by Ryan S

Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

Update within your Sonos app by going to More > Settings > Online Updates.

We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

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Ryan S

Retired Sonos Staff

We appreciate the input everyone, and we’ve received the feedback on voice recognition sensitivity with Sonos One. The team is hard at work making cloud software updates to improve the experience, and will continue to make additional updates as needed.

The Sonos One is a smart speaker, and as with all of Sonos, is designed to get better over time.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

T

tunafanatic

Contributor II

having the problem here and i muted the One's mic function and switch back to my echo dot for voice commands.

M

martin22cph

Lyricist I

+1 same issue here - i think is very bad that Sonos has not yet fixed this.

N

Noodles Aaronson

Lyricist I

Terrible experience, my sonos one is on my bedside table and it still doesn't respond unless I shout! sometimes it says it's playing something and nothing happens? Also won't turn on other sonos speakers....This might just be going back!

G

gibsonnut

Lyricist II

It took me ages to to get the wife to agree to get the Sonos. the amount of flak I've taken since getting it is not worth the hassle. telling everyone that you are getting the best speaker out there and with Alexa to boot which then turns into a new sport of the wife showing all her friends just how useless me and Alexa are is not much fun. If you can't get the shouting issue sorted can I suggest you get Alexa to understand swear words instead ? let me know if you need help with the words as I am fast becoming an expert !!!!!!

S

Spewy

Lyricist III

I'd like to "echo" what has been said here. This product has potential to be great but poor support will let it down , come on Sonos, get this sorted quickly!

L

Leviathar

Lyricist I

Same here. The mic doesn’t work most of the time. If you have to repeat you command 3 times, it is close to useless.

D

dieterk

Lyricist III

We appreciate the input everyone, and we’ve received the feedback on voice recognition sensitivity with Sonos One. The team is hard at work making cloud software updates to improve the experience, and will continue to make additional updates as needed.

When, Ryan, when is this going to be solved? A week, a month, a year? Just saying it will be better somewhere in the future is not good enough.

S

Sevi

Lyricist III

I did some follow up testing. I placed my Echo Dot next to my Sonos One and went into the other room about ten feet away. With my back to the Dot I was able to speak in a normal voice and control it. I then switched to the Sonos One and standing in the same location and facing the same direction I was unable to get Alexa to respond even when yelling. I pretty much have to be a few feet away facing the speaker for it to hear me. I'm curious how the microphone layout in the One compares to the Echo. I know that it's being said that this is a software issue, but I still wonder....

We appreciate the input everyone, and we’ve received the feedback on voice recognition sensitivity with Sonos One. The team is hard at work making cloud software updates to improve the experience, and will continue to make additional updates as needed.

When, Ryan, when is this going to be solved? A week, a month, a year? Just saying it will be better somewhere in the future is not good enough.

chicks

Tested vs a Dot. When i say "Alexa" in a normal voice, Dot will always trigger, from 15' across the room, while I'm facing the One from 3' away, which doesn't. Have to raise my voice, usually until I'm shouting, unless I'm within a foot of the One. Seriously deficient, hard to understand how it was released like this.

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