Contributor III

Question

long delays in starting radio playback through alexa on sonos

Forum|Forum|8 years ago
October 22, 2017
22 replies
2135 views

Since connecting to public beta we are facing long delays between requesting playback of radio and it actually playing on the sonos device. This is after having previously been using dot via line in with limited issues re response times. When i look at the sonos app it shows connecting but takes up to 30 seconds to connect. If i select through the dot and playback there is no delay and if i simply use the app there is no delay on starting playback on a device but using voice has these long delays. This is not every time but happens a lot when i first connect - is this buffering issue? Music playback is fine. Broadband speed is 30mb fibre

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C

Coxy1981

Lyricist I

I get the same issue - long delay between asking Alexa to play radio 1,2,6 in the kitchen. Maybe an update needed?

S

sprotzman

Trending Lyricist I

Chiming in to agree.

S

siman007

Contributor I

I have the same issue, long delays, drop outs, no audio after a request, requests to use radio player instead just gives silence.
Gone back to my old echo tower and turned off Alexa on Sonos speaker.

Mostly using BBC radio 1-4 in the UK. Echo works fine.

C

cjbutterworth

Avid Contributor I

Also having this issue using a full-size Echo. Alexa responds to the request properly, but the Sonos ether takes ages to connect, or doesn't connect at all...

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Kryten 2X4B-523P

Lyricist I

Also having this issue, selecting BBC Radio 2 via Sonos App plays instantly. Asking Alexa to play BBC Radio 2 in say the Kitchen (Sonos Play 5) results in a long delay 30 seconds or more and in some cases I have to ask it again to get it to play. Also experiencing dropouts from time to time on BBC Radio 2 stream when launched via Alexa and don't get this when launched via the App. Obviously a stream issue as discussed. Im running on a 1Gbps symmetrical internet link so no speed/latency issues.

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mtranced

Contributor I

Seeing this same issue here, after the latest update (yesterday). 8.1.1 seemed to trigger this issue, 38946251 is the update to 8.1.1. Not all the time but definitely frequent.

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Marto69

Collaborator I

Same issue here in relation to delays and drop outs - I am usually asking for radio 2 and the stream alexa eventually selects - as observed on the app - is called something like "Radio 2 - Horwich" - interestingly if I then use the app to select Radio 2 from my favourites - the "Horwich" bit disappears, the new stream starts but is usually about 2-3 seconds behind the stream Alexa had selected. Does that explain why the Alexa stream drops out from time to time?

adstone

Lyricist I

I get issues with BBC Radio 2 via the TuneIn skill too. When connecting via Alexa, it can take some considerable time before sound starts to through the Sonos speaker. Pretty flaky to be honest. It would be ideal to know what's going on. Also, is there a U.K. support number we could call, rather than the US number advertised by Ryan S?

Airgetlam

Assuming you're talking about Sonos support, I'm pretty sure you should be going to the UK version of the site, by going to https://www.sonos.com/contact

Let's see if I can get the specific UK site directly. Ah, here it is. Not UK, but GB.

https://www.sonos.com/en-gb/contact

Bruce

Airgetlam

And on the linked page from that: Call us on 0800 026 1526
Mon - Fri 9am - 5pm

Bruce

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