Contributor III

Question

long delays in starting radio playback through alexa on sonos

Forum|Forum|8 years ago
October 22, 2017
22 replies
2135 views

Since connecting to public beta we are facing long delays between requesting playback of radio and it actually playing on the sonos device. This is after having previously been using dot via line in with limited issues re response times. When i look at the sonos app it shows connecting but takes up to 30 seconds to connect. If i select through the dot and playback there is no delay and if i simply use the app there is no delay on starting playback on a device but using voice has these long delays. This is not every time but happens a lot when i first connect - is this buffering issue? Music playback is fine. Broadband speed is 30mb fibre

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Gary-C

Avid Contributor I

do you still have the line in connected ?

If it is, it can seem like a delay as you cant hear the Echo's responses as they wont come out of the echo with the cable plugged in, and they wont come out of the Sonos as its muted during Echo's response phase.

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Sonos ricAuthor

Contributor III

No - I am no longer using line in as it didn't work well following beta launch

I request radio on kitchen and the dot says it is playing on kitchen and then it takes forever to actually connect

In that time i get the app out to see if it knows what it is doing and it simply says connecting underneath the radio icon

if i then simply select it separately from my sonos radio stations it plays immediately

So this is the length of the delay - enough to get phone out, open app and select an alternative

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DiverHP

Trending Lyricist I

I have the same problem with my new Sonos One. Interestingly I DON'T have the same problem with other Alexa-enabled devices playing the radio through Sonos

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Andyparky

Contributor I

I have exactly the same problem connecting my echo dot to a Play 5. When I ask it to play a radio station Alexa replies correctly but most times it takes forever to play and sometimes not at all. You can watch it in the app trying to connect. I wonder if is a problem when the Play 5 has been previously playing from a different source such as Spotify.

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Bigh22

Lyricist I

I have the same issue but can be with any Alexa device. I have two dots and Sonos One Alexa acknowledges and says Eg “Playing Radio 4 on Tunein in Kitchen” then takes ages to connect and sometimes not at all! Once connected it will work ok, but if system not used for little while back to square one,

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Colm

Avid Contributor III

Same here when I request BBC radio 6. Takes up to 20 seconds to connect to 225.648 (can see this in the sonos app). Works nearly instantly when I select the radio manually from the sonos app. Is Alexa looking at different links in tunein?

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DiverHP

Trending Lyricist I

Sonos - would be good to hear some thoughts from you on this... ??

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Colm

Avid Contributor III

Getting lots of dropouts today on radio 6 through Alexa, but not if selected manually through sonos app? Anybody else experiencing this ?

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dasym

Prominent Collaborator II

Same here for Radio 2 and Radio 4.

Ryan S

Retired Sonos Staff

Hi guys, thanks for the details. It sounds like the radio station stream that's being selected by Alexa might not be the same streams selected by Sonos when you play through the app.

We'd love to get a closer look here, so if you get this often, can you give us a call on our support line and a technician will take a look with you?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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