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vgottlieb
Contributor I
Dec 27, 2017 4:49 PM UTC

Issues with Alexa and Flash Briefing

I set up two Ones in the bedroom and said "Alexa play flash briefing" and Alexa responds with "here is your flash briefing" and then nothing happens (silence). This has happened about 50% of the time. Meaning it plays sometimes. I just got these and am debating between using two play1's and an Echo Dot. I want to use whatever will have the least amount of problems. The cons of using the Dot aren't a big deal to me (flash briefing on the dot).
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    34 replies

    Keith N
    Keith N
    Sonos Staff
    Dec 27, 2017 6:32 PM UTC
    Hi there, vgottlieb. Thanks for posting and welcome to the Community. Have you updated to the most recent software version? Additionally, I'm curious to see if you have any similarly named smart home devices in the Alexa app. Some users have experienced similar problems with other skills when Sonos devices share the same name as other Alexa enabled devices.
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    whsbuss
    Trending Lyricist I
    Dec 27, 2017 7:13 PM UTC
    You may also find a Sonos device offline in the alexa.amazon.com devices list. That happened to me where it didn't know where to play the briefing to.
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    margoba
    Trending Lyricist I
    Dec 27, 2017 9:27 PM UTC
    Hi there, vgottlieb. Thanks for posting and welcome to the Community. Have you updated to the most recent software version? Additionally, I'm curious to see if you have any similarly named smart home devices in the Alexa app. Some users have experienced similar problems with other skills when Sonos devices share the same name as other Alexa enabled devices.

    Hi, I have a similar problem. I do have the latest software version. As to named devices, I renamed all my Sonos devices to contain the word Sonos, so there are no duplicates. But, I think Alexa and Sonos each have a device name. For example, I have a Sonos One in the bathroom, and the Alexa settings screen lists: "Bathroom Sonos" (I'm pretty sure this is the name I gave it when I set it up with Sonos) and also "Barry's second Sonos One in Bath" (this sounds like an Amazon name).
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    whsbuss
    Trending Lyricist I
    Dec 27, 2017 9:31 PM UTC
    Login to Alexa.amazon.com and look under your devices in settings. You may find dups
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    Resnim
    Lyricist I
    Feb 28, 2018 6:46 PM UTC
    Im having trouble with my Flash Briefing. I recently moved my speaker from my home to my office and whenever I ask Alexa to play my flash briefing it replies with "Here's your flash briefing" and then silence. I have the latest software and I don't see any duplicate devices. Any ideas?
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    Resnim
    Lyricist I
    Feb 28, 2018 6:46 PM UTC
    Im having trouble with my Flash Briefing. I recently moved my speaker from my home to my office and whenever I ask Alexa to play my flash briefing it replies with "Here's your flash briefing" and then silence. I have the latest software and I don't see any duplicate devices. Any ideas?
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    Hobbsy6
    Lyricist I
    Jun 17, 2018 3:08 AM UTC
    I still have this issue. Any solutions?
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    davesliter
    Contributor I
    Jun 26, 2018 4:51 PM UTC
    I have same issue. Can reliably get it to work every second time... ie every morning the first "whats my flash briefing" responds "here is your flash briefing" then nothing. The second query/response works. This pattern happens every morning. Any ideas on fixes. I have latest sw all around (sonos, alexa, etc) and I have no duplicate devices.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Jun 26, 2018 5:53 PM UTC
    Hi folks,

    If you're having a similar issue, please reproduce the issue then send in a diagnostic report. If you reply with the confirmation number we can take a look for you.
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    Help others find useful content by clicking the like button and selecting the best answer to your question.
      lloydag
      Lyricist I
      Jul 4, 2018 3:49 PM UTC
      I am having the exact same problem and I just submitted a diagnostic report. The confirmation number is 99272535. Thanks.
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