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drbabbers
Contributor I
December 26, 2023
Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

  • December 26, 2023
  • 151 replies
  • 7968 views

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

  • Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
  • Every now and then she wakes up, performs the task all OK
  • However randomly she will not let me respond and instead returns to the resting state
  • I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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    Best answer by Corry P

    Hi @drbabbers et al

    We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

    We thank you for your patience.

    151 replies

    Show previous replies
    GBL
    Lyricist I
    February 27, 2024

    Spot on for me now so all fine. My wife has now stopped telling me she is returning the speaker to the shop as it does not do what it should! Agree with earlier comment that Sonos needs to keep more on top of upgrades. Thanks and pleased all sorted. 

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