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Contributor II
Feb 16, 2018 10:36 PM UTC
Answered

Incorrect Radio Station Plays (Alexa)

I'm having a slight problem getting Alexa to play a particular radio station that I request in the UK.

Previously without issues, I've been able to ask Alexa to "play Absolute Radio in the lounge" for example and
Alexa replies "Absolute radio from Tunein playing on lounge". It then proceeds to play Absolute Radio.

However today, every time I give the same command "Alexa play Absolute Radio in the lounge" I get the reply "Absolute Radio 70's from Tunein playing on lounge" and the incorrect station - "Absolute Radio 70's" plays???

Doesn't matter which Alexa device I give the commands to or which Sonos speaker I ask it to play on.

I was wondering if anyone else has the same problem?

Or possibly, could somebody else in the UK try it and see if they are getting the same result?

I am still able to play Absolute Radio through the Sonos app.

Thanks
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    SRFAnswer
    Avid Contributor I
    Feb 17, 2018 9:33 AM UTC
    I am having exactly the same problem! Have been using Alexa to control Sonos for the past year, I guess, and have had no problem - up to this week. I get exactly the same issue and have reported via the Alexa app but I doubt it will do any good.

    This is really annoying as its the most used station and now just won't work properly.

    I wonder if it's something to do with the new Absolute Radio skill that has recently been launched?

    14 replies

    SRFAnswer
    Avid Contributor I
    Feb 17, 2018 9:33 AM UTC
    I am having exactly the same problem! Have been using Alexa to control Sonos for the past year, I guess, and have had no problem - up to this week. I get exactly the same issue and have reported via the Alexa app but I doubt it will do any good.

    This is really annoying as its the most used station and now just won't work properly.

    I wonder if it's something to do with the new Absolute Radio skill that has recently been launched?
    Translate
    Contributor II
    Feb 17, 2018 9:51 AM UTC
    Same here!
    Love Absolute Radio.
    Some songs from the 70's I don't mind but the 70's all time is driving me nuts :8
    Translate
    Lyricist I
    Feb 17, 2018 2:26 PM UTC
    I'm having the same problem. Very annoying.
    Translate
    Lyricist I
    Feb 18, 2018 4:12 PM UTC
    Same problem here. Very annoying. Only been happening for the last couple of days.
    Translate
    Lyricist I
    Feb 19, 2018 1:21 PM UTC
    This is not answered, how do you remove the "answered" flag from this thread?
    Translate
    Contributor I
    Feb 20, 2018 9:15 AM UTC
    I get the exact same issue too. Lov Absolute Radio, but 70's is not my thing all the time. I now ask to play Absolute Radio 80's or have to use the SONOS controller on my phone to select Absolute Radio :(

    Have also reported through the Alexa app on my phone.

    Please fix!
    Translate
    bockersjv
    Local Superstar
    Feb 20, 2018 9:34 AM UTC
    This is an Alexa issue. Had the same with BBC Radio London a few months back. Amazon did respond and even called to check it worked!
    Translate
    Contributor I
    Feb 20, 2018 10:15 AM UTC
    This is an Alexa issue. Had the same with BBC Radio London a few months back. Amazon did respond and even called to check it worked!

    Did you report the issue via the Alexa app?
    Translate
    bockersjv
    Local Superstar
    Feb 20, 2018 10:19 AM UTC
    Yes. Although the app was somewhat different back then and Amazon a lot more responsive.
    Translate
    Contributor II
    Feb 20, 2018 1:46 PM UTC
    I've also reported it via email in the Alexa app but have not yet had a reply
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