I think I've made an expensive mistake.

I am not referring to browsing, I am referring to streaming apps. I have no issue streaming on my phone or computer and they go in and out of the network regularly, no delays or studdars on either.

believe what you want I'm tired of arguing the fact. Enjoy yourself.

Keith, I have already tried disconnecting the powerline components, no change. The Playbar is not connected through this extension which is used to extend wireless to a separate building.

I am not saying the static IP fix won't work, and never said that, nor am I am saying it is not a network issue. My question has always been, why do other devices streaming the same applications not experience the same problem? That has me feeling that it may be a network issue, but one specific to Sonos. These other devices come in and out of the network regularly, so would they not experience the same IP issue? This is not a challenge, just trying to understand the problem.

Just a question...

Since you are building "hopping" with Sonos are you moving between Wi-Fi security protocols and/or setups? Such as WPA2 to WPA2Enterprise security or a traditional Wi-Fi router to a Mesh Network such Google Wi-Fi consisting of 3 or more modules? Just asking...

http://www.tech-faq.com/ip-address-conflict.html

I do not know why you are being confrontational, I am merely asking why this would happen with Sonos but not other devices.

I am not building hopping with the Sonos, that stays put. I use a tv with streaming in the back, and general wireless access.

One last comment on networking....I am not referring to browsing, I am referring to streaming apps. I have no issue streaming on my phone or computer and they go in and out of the network regularly, no delays or studdars on either.

One last comment on networking…

Two of the biggest so-called consumer networking conveniences are WPS and UPnP. They are in reality vulnerabilities and can lead to other problems within a network.

I have both of those so-called conveniences blocked at the Hardware Level via my Router Settings. Nothing gets on my network via WPS or UPnP Protocol. You might consider checking to see if your network allows them and if so I recommend disabling the features. Doing so may cause certain devices to disconnect but they can be added back to your network the old-fashion way (i.e. SSID and Passphrase).

View the links for more info on WPS and UPnP.

WPS (Wi-Fi Protected Setup)
https://en.wikipedia.org/wiki/Wi-Fi_Protected_Setup

UPnP (Universal Plug n Play)
https://en.wikipedia.org/wiki/Universal_Plug_and_Play

First, I appreciate the information being shared here.

Second, I can now play music from my PC or phone on the speakers.

Third Alexa still insists that I need to enable smart home skills (and I assume that is the Sonos skill), then when I do that and ask to discover devices it only finds one of the two.

When I look at devices in Alexa it only shows one device. Asking Alexa to play music gives the result of it telling me to enable the skill I just enabled. I've gone through the exercise of telling the systems to forget everything and start over countless times. I'm not betting that doing it yet again will help.

I guess I'm not quite back to square one, but pretty close.

I'm going to look into the advice re: router settings. It's been a while since I dug into that so it should be interesting.

I'll see if the customer support has a less than 30 minute wait tomorrow. I really am disappointed at the poor support provided. And before we get back on the "It's not Sonos, it's your hardware setup" Let's keep in mind that Sonos must know this, as shown by their page about Changing firewall settings in software. And yet finding this information re routers (that should be front and center) is a crap shoot, if it's even on their site.

I still say Sonos is dropping the ball on this one. I don't expect them to tell me exactly what to do in my specific router, but they must know what general changes need to be made. If they don't know then why would I consider sitting on hold for 30 (60, 90?) minutes only to be told they don't know what to do.

Seems a bit foolish to do so.

LOL I just noticed this thread has a green bar with Answered in it at the top.

Wrong, wrong, wrong. Don't jump the gun on me.

very good summary ajtrek

Thanks, Chris!

@ Tek_Freek

Don't get discouraged.

Alexa skills with Sonos is still a work in progress. I had an issue with my Sonos One (with Alexa) not streaming music to my Play 5's. The command was (and still is) "Alexa. play smooth jazz in Stereo Room". Alexa gave me the customary blah, blah, blah and yet I was getting nothing.

The fix was to delete the Alexa app, (on my iPhone) download it again and then sign-in using my account. Voila' everything came back just as it was before and all was right in my world. The only thing that I can determine is that there was probably a conflict with an iOS update. Stuff happens :? Point being sometimes it's the simple or least involved fix that does the trick.

This brings me back to comments I made earlier about pointing the finger at Sonos. There are any number of variables that can affect a Sonos system including operating system updates. Also, regarding my comments about Norton software adjustments vs Hardware....you'd be amazed how people take one bit of information and try to apply it to every situation. I get comments like ... "I updated the software on my computer so how did I still get infected?" Question: "Did you upgrade the software on your family members computer?" Answer: "I thought upgrading mine would cover everything". OK....That's the extreme...but I believe you get my point.

So, Tek_Freek, hang in there...I'm sure you'll get your issues resolved. Cheers!