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PJ101
Contributor I
November 2, 2021

i moved 5 minutes away and now “alexa is not available in your country”.

  • November 2, 2021
  • 15 replies
  • 1192 views

I’m in the Netherlands. All accounts & devices are located in the netherlands. Factory reset done multiple times. Alexa was working before. It’s just not recognising my microphone and keeps saying Alexa is not available in your country even though I was using it 2 days ago in the same country..! Now I have a Sonos One that is basically just a Sonos SL..

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    15 replies

    John B
    November 2, 2021

    Hi. What was the purpose of the reset?

    Check your Sonos and Alexa accounts to see to which country (if any) they are registered.

    UKMedia
    UKMedia
    November 2, 2021

    As @John B has said. Your location is stored in multiple locations:

    1/ Against each Sonos device - You will need to use the browser version https://alexa.amazon.com

    2/ In your Sonos profile - At the bottom of www.sonos.com once you have logged in.

    3/ In your Alexa Account - Alexa App>Settings>Alexa App Settings

    Please ensure that these are all correct.  For future reference, it is not recommended to Factory Reset your Sonos devices as it removes all diagnostic information - unless advised to by Sonos support or an experienced forum user.

    Remember: Sometimes Red Wine helps :)
    PJ101Author
    Contributor I
    November 2, 2021

    Thank you @John B and @UKMedia for your swift responses. I did a factory reset because it was flashing orange when I plugged it in in my new apartment and it was the only thing I could do to make it get online. 

    I have checked location on Alexa App - confirmed it is correct in Netherlands - and sonos.com - confirmed it is in the Netherlands. But alexa.amazon.com browser version shows no address set, but when I change the address and click ‘save’, it disappears and shows that I still have no address set. I have tried this on 2 different computers now with the same result. 

    Any ideas of what to try next? Thanks!

    UKMedia
    UKMedia
    November 2, 2021

    Thank you @John B and @UKMedia for your swift responses. I did a factory reset because it was flashing orange when I plugged it in in my new apartment and it was the only thing I could do to make it get online. 

    I have checked location on Alexa App - confirmed it is correct in Netherlands - and sonos.com - confirmed it is in the Netherlands. But alexa.amazon.com browser version shows no address set, but when I change the address and click ‘save’, it disappears and shows that I still have no address set. I have tried this on 2 different computers now with the same result. 

    Any ideas of what to try next? Thanks!

    Is that under the Sonos One device settings?

    Remember: Sometimes Red Wine helps :)
    PJ101Author
    Contributor I
    November 2, 2021

    @UKMedia yes that is under Sonos One device settings: Settings → Device → Edit Device Location. It lets me enter the address but then it disappears and won't save and still shows ‘No Zip code set’

    UKMedia
    UKMedia
    November 2, 2021

    @UKMedia yes that is under Sonos One device settings: Settings → Device → Edit Device Location. It lets me enter the address but then it disappears and won't save and still shows ‘No Zip code set’

    I haven’t seen that situation for a while - it used to happen when Sonos first rolled out Alexa support.  Can you power down your router and Sonos Ones for 30 secs and retry.

    Remember: Sometimes Red Wine helps :)
    PJ101Author
    Contributor I
    November 2, 2021

    @UKMedia no change I’m afraid.. still showing the same issues

    UKMedia
    UKMedia
    November 2, 2021

    What device are you access the web browser on?

    Remember: Sometimes Red Wine helps :)
    PJ101Author
    Contributor I
    November 2, 2021

    @UKMedia I’ve tried it from both my Lenovo Laptop and my Macbook Air with the same result. 

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