Contributor I

i moved 5 minutes away and now “alexa is not available in your country”.

Forum|Forum|4 years ago
November 2, 2021
15 replies
1192 views

I’m in the Netherlands. All accounts & devices are located in the netherlands. Factory reset done multiple times. Alexa was working before. It’s just not recognising my microphone and keeps saying Alexa is not available in your country even though I was using it 2 days ago in the same country..! Now I have a Sonos One that is basically just a Sonos SL..

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UKMedia

Very strange… As a test can you connect one of the Sonos Ones to your router via an ethernet cable and retry?

Remember: Sometimes Red Wine helps :)

P

PJ101Author

Contributor I

Yep done, and it’s playing music no problem but still have ‘Alexa is not available in your country’

UKMedia

Are you logged into any other Amazon apps on your device with the Alexa App? If so, can you please log out and retry.

Remember: Sometimes Red Wine helps :)

P

PJ101Author

Contributor I

@UKMedia I’ve logged out of amazon app and amazon alexa app on my phone and logged back in and connected with the ethernet cable again but still tells me ‘not available in your country’. The issue is now even more strange after I unboxed my Beam after moving and the Alexa function is working just fine on that…!

UKMedia

@UKMedia I’ve logged out of amazon app and amazon alexa app on my phone and logged back in and connected with the ethernet cable again but still tells me ‘not available in your country’. The issue is now even more strange after I unboxed my Beam after moving and the Alexa function is working just fine on that…!

In that case, I wonder if powering off your Sonos One's for 5 mins might work?

Remember: Sometimes Red Wine helps :)

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