I can use Alexa voice control for everything on my Sonos Move ... except playing music

Forum|Forum|6 years ago
September 13, 2020
24 replies
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I want to use my Spotify Premium subscription on my new Sonos Move. I can do so no problem via Google Assistant, but I’d like to be able to use Alexa instead. When I set up Alexa as the Voice Assistant, it works with everything else eg telling a joke, the weather. But when I ask Alexa to play music, I hear:

First enable the skill for your Sonos Move in the Alexa App. Then ask me to discover devices.

I have spent literally hours and hours restarting, making sure Spotify is enabled as a skill etc etc - I have selected Spotify as the default music app. If I ask Alexa to discover devices, she says There are no new devices to discover.

I can play Spotify with no problem on the Sonos Move if I control it via the Spotify app on my iPad or phone. Incidentally, if I ask Alexa to play eg BBC Radio Two, she says Here’s Radio Two and plays the BBC Sounds jingle … then nothing. Nada. Silence! So Alexa is essentially good for nothing musical. She seems utterly incapable of playing music via voice commands and I am starting to regret my investment in the Sonos Move! Any help gratefully received.

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UKMedia

Hi

This is fixable, sorry I should have asked about your Amazon account.

Please carry out these steps:

Disable the Sonos Skill in the Alexa App

Remove Voice Services from the Sonos App/Settings/Voice & Services

Logout of ALL Amazon Apps on your device

Reboot your Sonos Move by pressing the power button on the back of the device

Open the Alexa App and under devices, select the Move and delete the device

Now Enable the Sonos Skill and discover devices

Open the Sonos App/Settings/Voice & Services/ Amazon Alexa and ensure that the Move is shown as Enabled

Please retest.

(If you have Apps logged into different Amazon Accounts, linking Sonos and Amazon accounts can fail on the authorisation.)

Remember: Sometimes Red Wine helps :)

W

wildest dreamsAuthor

Contributor I

Thanks UKMedia. Sadly, at the moment, I’ve now got completely locked out of Amazon while trying to change the password (they say they are sending me a OTP, but they’re not, and they say there is nothing they can do instead). So feeling thoroughly cheesed off with it all. To make matters worse, Google Assistant is now "having a problem” too, having worked before.

However, if I ever get back into Amazon I’ll try what you suggested, though I’m not sure it’s anything different to what I’ve done before. I don’t think they are different Amazon accounts really, if the log in details are the same. I just think if you buy stuff from outside of the UK, it defaults to amazon.com. Sigh.

W

wildest dreamsAuthor

Contributor I

Hi there, all the messing around with Amazon came to naught. However, we have discovered, essentially by accident, that Alexa works so long as I use the words “on sonos move” quickly after the command.

So, “Alexa, play I Feel Fine” produces First enable the skill for your Sonos Move in the Alexa App. Then ask me to discover devices.

But “Alexa, play I Feel Fine on Sonos Move” plays it from my Spotify account.

If, however, I say “Alexa, play BBC Radio Four on Sonos Move”, I get BBC Radio Cymru. Every time.

Still … better than nothing I suppose !!! :thinking: :joy: