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wildest dreams
Contributor I
September 13, 2020
Question

I can use Alexa voice control for everything on my Sonos Move ... except playing music

  • September 13, 2020
  • 24 replies
  • 853 views

I want to use my Spotify Premium subscription on my new Sonos Move.  I can do so no problem via Google Assistant, but I’d like to be able to use Alexa instead.  When I set up Alexa as the Voice Assistant, it works with everything else eg telling a joke, the weather.  But when I ask Alexa to play music, I hear:

First enable the skill for your Sonos Move in the Alexa App.  Then ask me to discover devices.

I have spent literally hours and hours restarting, making sure Spotify is enabled as a skill etc etc - I have selected Spotify as the default music app.  If I ask Alexa to discover devices, she says There are no new devices to discover.

I can play Spotify with no problem on the Sonos Move if I control it via the Spotify app on my iPad or phone.  Incidentally, if I ask Alexa to play eg BBC Radio Two, she says Here’s Radio Two and plays the BBC Sounds jingle … then nothing.  Nada.  Silence!  So Alexa is essentially good for nothing musical.  She seems utterly incapable of playing music via voice commands and I am starting to regret my investment in the Sonos Move!  Any help gratefully received.

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24 replies

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wildest dreamsAuthor
Contributor I
September 14, 2020

Same response.  Thank you btw for engaging with this.  It is quite frustrating!  I paid much more than I was intending to to get something portable with voice activation and obvs a great sound, so only getting two out of three is disappointing.

 

UKMedia
UKMedia
September 14, 2020

That's very strange.🤔 Can you submit a diagnostic and post the number in this thread.

Remember: Sometimes Red Wine helps :)
wildest dreamsAuthor
Contributor I
September 14, 2020

 

wildest dreamsAuthor
Contributor I
September 14, 2020

Like so?

wildest dreamsAuthor
Contributor I
September 14, 2020

Do I need to do something else, like email or FB Sonos with a link to this thread?

UKMedia
UKMedia
September 14, 2020

Do I need to do something else, like email or FB Sonos with a link to this thread?

I've flagged for assistance but it may be worth contacting support. I find messenger best.

Remember: Sometimes Red Wine helps :)
    wildest dreamsAuthor
    Contributor I
    September 14, 2020

    Thank you, have sent a message via Messenger with a link to this thread.  Fingers crossed!

    wildest dreamsAuthor
    Contributor I
    September 15, 2020

    I sent a message to Sonos UK On FB which they haven’t seen yet. I notice the last time they posted on their FB page was April, which doesn’t fill me with hope! Was this the page you intended me to message UKMedis, or another one?  Thank you. 

    UKMedia
    UKMedia
    September 15, 2020

    You could also try the the chat on this page>Other Contact Options 

    Remember: Sometimes Red Wine helps :)
    wildest dreamsAuthor
    Contributor I
    September 20, 2020

    Hi there, nothing positive to update with.  Sonos don’t monitor FB messages anymore apparently, so I went through the chat option.  The only thing they could think of was that there was an issue because I have both an Amazon.com and Amazon.co.uk account and they suggested I change my log in details for one of them.  However, it appears when you change one, the other changes in tandem, so I really don’t see how this will help.  Really disappointing.  I’m back with Google Assistant and may just have to settle for that.  But Sonos really shouldn’t advertise that you can use Alexa, if some of us just can’t :disappointed_relieved:

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