Contributor I

Question

I can use Alexa voice control for everything on my Sonos Move ... except playing music

Forum|Forum|6 years ago
September 13, 2020
24 replies
853 views

I want to use my Spotify Premium subscription on my new Sonos Move. I can do so no problem via Google Assistant, but I’d like to be able to use Alexa instead. When I set up Alexa as the Voice Assistant, it works with everything else eg telling a joke, the weather. But when I ask Alexa to play music, I hear:

First enable the skill for your Sonos Move in the Alexa App. Then ask me to discover devices.

I have spent literally hours and hours restarting, making sure Spotify is enabled as a skill etc etc - I have selected Spotify as the default music app. If I ask Alexa to discover devices, she says There are no new devices to discover.

I can play Spotify with no problem on the Sonos Move if I control it via the Spotify app on my iPad or phone. Incidentally, if I ask Alexa to play eg BBC Radio Two, she says Here’s Radio Two and plays the BBC Sounds jingle … then nothing. Nada. Silence! So Alexa is essentially good for nothing musical. She seems utterly incapable of playing music via voice commands and I am starting to regret my investment in the Sonos Move! Any help gratefully received.

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R

rkilgore

Lyricist I

Same here. This used to work not long ago

UKMedia

Hi

If you open the Sonos App>Settings>Services & Voice>Amazon Alexa is your Move listed?

Remember: Sometimes Red Wine helps :)

W

wildest dreamsAuthor

Contributor I

Yes

UKMedia

If you start the music via the App, can you change it via voice? Try ‘Alexa, Stop’?

Remember: Sometimes Red Wine helps :)

W

wildest dreamsAuthor

Contributor I

I can change the volume with my voice but not skip or stop

UKMedia

Can you Disable then Re-Enable the Sonos skill within the Alexa App and retest.

Remember: Sometimes Red Wine helps :)

W

wildest dreamsAuthor

Contributor I

Ok so I disabled the Sonos skill in Alexa then tried to reenable. It said I should have my account settings handy which I would find in More … Settings … Account settings. When I open the Sonos app I don’t see More. So I went back to the Alexa app and pressed continue anyway, logged into my Sonos Account and it says it linked successfully. I get this

But I still get the same message when I try to play music. the only bit that didn’t appear to work was it asked me to discover smart home devices which it couldn’t find. But then we don’t have any, unless Move counts?

UKMedia

What command are you using?

Remember: Sometimes Red Wine helps :)

W

wildest dreamsAuthor

Contributor I

Alexa, play I Feel Fine. And many variations eg “via Spotify” etc etc. Always the same irritating “Hmmm … to do that, First enable the skill for Sonos Move in your Alexa app. Then ask me to discover devices”. So maybe it does think Move a smart home device and can’t discover it … even though It’s patently connected in other ways??

UKMedia

Can you try ‘Alexa, play Music’

Remember: Sometimes Red Wine helps :)

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