Skip to main content
Alejandrix33
Contributor I
June 28, 2020

Have to ask twice to play Spotify music

  • June 28, 2020
  • 100 replies
  • 5989 views

Everything was working before the update.

I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all.

Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify

Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing.

Any idea whats going on?

I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    100 replies

    offspinner
    Lyricist I
    June 29, 2020

    This has recently happened for us (SONOS One G1, Alexa, Spotify).

    I ask for something like, “Alexa, play Yellow Submarine”,

    Alexa replies “Yellow Submarine Remastered 2009 by The Beatles on Spotify” but then silence.

    If I repeat the command, I get the same response but the music starts.

      thomassonos
      Lyricist III
      July 1, 2020

      The same is happening when using Google Assistant.

      Steven Hammond
      Lyricist I
      July 1, 2020

      I am having same issue with Alexa. Started in last couple of days.

        Miketherep
        Contributor I
        July 3, 2020

        Yep. Same here. Have to ask twice before I get anything to happen.

        Alejandrix33Author
        Contributor I
        July 10, 2020

        Any solutions or updates for this bug?

        Alejandrix33Author
        Contributor I
        July 13, 2020

        Please, has anyone found a solution. It’s happening to more users, so it’s clearly a bug.

         

        it was working weeks ago before the update.

          Alejandrix33Author
          Contributor I
          July 15, 2020

          This has recently happened for us (SONOS One G1, Alexa, Spotify).

          I ask for something like, “Alexa, play Yellow Submarine”,

          Alexa replies “Yellow Submarine Remastered 2009 by The Beatles on Spotify” but then silence.

          If I repeat the command, I get the same response but the music starts.

          I am having same issue with Alexa. Started in last couple of days.

          Yep. Same here. Have to ask twice before I get anything to happen.

          The same is happening when using Google Assistant.

          Have you found any solution to this? This is not happening to me only, so looks like a bug ...

            Pmc
            Contributor I
            July 16, 2020

            Happening to me as well. Very frustrating. 

              UKMedia
              UKMedia
              July 17, 2020

              Hi all

              I have experienced this issue as well but not consistently - which makes diagnosing more difficult.  I have tried these actions but can’t be 100% sure if it has resolved the issue, time will tell:

              Reboot your network in this order:

              • Router
              • Any wired Network devices or switches;
              • Any other wired devices;
              • All other Wi-Fi devices (Turning Wi-Fi off and on again on each device would also work)

                reboot your network in this order.

              Please see this post for further information.

              Remember: Sometimes Red Wine helps :)
              Alejandrix33Author
              Contributor I
              July 18, 2020

              Hi all

              I have experienced this issue as well but not consistently - which makes diagnosing more difficult.  I have tried these actions but can’t be 100% sure if it has resolved the issue, time will tell:

              Reboot your network in this order:

              • Router
              • Any wired Network devices or switches;
              • Any other wired devices;
              • All other Wi-Fi devices (Turning Wi-Fi off and on again on each device would also work)

                reboot your network in this order.

              Please see this post for further information.

              Hi, thanks for the reply, but after trying the error persists.

              Show more replies
              Terms & ConditionsAccessibility statement