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Alejandrix33
Contributor I
Jun 28, 2020 11:23 AM UTC

Have to ask twice to play Spotify music

Everything was working before the update.

I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all.

Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify

Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing.

Any idea whats going on?

I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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    100 replies

    offspinner
    Lyricist I
    Jun 29, 2020 10:25 AM UTC

    This has recently happened for us (SONOS One G1, Alexa, Spotify).

    I ask for something like, “Alexa, play Yellow Submarine”,

    Alexa replies “Yellow Submarine Remastered 2009 by The Beatles on Spotify” but then silence.

    If I repeat the command, I get the same response but the music starts.

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      thomassonos
      Lyricist III
      Jul 1, 2020 7:01 AM UTC

      The same is happening when using Google Assistant.

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      Steven Hammond
      Lyricist I
      Jul 1, 2020 1:58 PM UTC

      I am having same issue with Alexa. Started in last couple of days.

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        Miketherep
        Contributor I
        Jul 3, 2020 4:29 PM UTC

        Yep. Same here. Have to ask twice before I get anything to happen.

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        Alejandrix33Author
        Contributor I
        Jul 10, 2020 5:29 PM UTC

        Any solutions or updates for this bug?

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        Alejandrix33Author
        Contributor I
        Jul 13, 2020 6:37 AM UTC

        Please, has anyone found a solution. It’s happening to more users, so it’s clearly a bug.

         

        it was working weeks ago before the update.

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          Alejandrix33Author
          Contributor I
          Jul 15, 2020 5:14 PM UTC

          This has recently happened for us (SONOS One G1, Alexa, Spotify).

          I ask for something like, “Alexa, play Yellow Submarine”,

          Alexa replies “Yellow Submarine Remastered 2009 by The Beatles on Spotify” but then silence.

          If I repeat the command, I get the same response but the music starts.

          I am having same issue with Alexa. Started in last couple of days.

          Yep. Same here. Have to ask twice before I get anything to happen.

          The same is happening when using Google Assistant.

          Have you found any solution to this? This is not happening to me only, so looks like a bug ...

          Translate
            Pmc
            Contributor I
            Jul 16, 2020 10:01 AM UTC

            Happening to me as well. Very frustrating. 

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              UKMedia
              UKMedia
              Jul 17, 2020 6:02 PM UTC

              Hi all

              I have experienced this issue as well but not consistently - which makes diagnosing more difficult.  I have tried these actions but can’t be 100% sure if it has resolved the issue, time will tell:

              Reboot your network in this order:

              • Router
              • Any wired Network devices or switches;
              • Any other wired devices;
              • All other Wi-Fi devices (Turning Wi-Fi off and on again on each device would also work)

                reboot your network in this order.

              Please see this post for further information.

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              Remember: Sometimes Red Wine helps :)
              Alejandrix33Author
              Contributor I
              Jul 18, 2020 8:22 PM UTC

              Hi all

              I have experienced this issue as well but not consistently - which makes diagnosing more difficult.  I have tried these actions but can’t be 100% sure if it has resolved the issue, time will tell:

              Reboot your network in this order:

              • Router
              • Any wired Network devices or switches;
              • Any other wired devices;
              • All other Wi-Fi devices (Turning Wi-Fi off and on again on each device would also work)

                reboot your network in this order.

              Please see this post for further information.

              Hi, thanks for the reply, but after trying the error persists.

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