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Alejandrix33
Contributor I
Jun 28, 2020 11:23 AM UTC

Have to ask twice to play Spotify music

Everything was working before the update.

I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all.

Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify

Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing.

Any idea whats going on?

I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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    Manchuwok
    Lyricist I
    Jul 29, 2020 12:52 AM UTC

    This has been happening to me ever since switching to the new Sonos app. My setup is Beam/Google/Spotify. Every single time I ask Google to play a song, it confirms my request and says “ok now playing [song name] on spotify.” But then nothing plays. If I ask again, I get the same confirmation but then the song plays. This happens every single time. 

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      Alejandrix33Author
      Contributor I
      Jul 29, 2020 6:14 AM UTC

      Is someone on Sonos aware of this bug?? Do you plan to fix it? Clearly is happening to a lot of users since the update 

       

      btw, I think I flagged the thread as answered by mistake. How can I undo that? Thanks

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        beardyross77
        Lyricist I
        Aug 2, 2020 11:29 PM UTC

        I have exactly same issue since the S2 update. Very frustrating and have to resort to using the app over voice service most of the time as should not have this problem with Spotify. 

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          Alejandrix33Author
          Contributor I
          Aug 11, 2020 9:45 AM UTC

          Any updates on this bug? 

           

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            Pmc
            Contributor I
            Aug 19, 2020 9:21 AM UTC

            I still have the same issue. Tried all the usual fixes but nothing so far. 

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              Paul A
              Paul A
              Retired Sonos Staff
              Aug 21, 2020 3:58 PM UTC

              Hi @Pmc.

              Welcome to the Sonos community and thanks for bringing this to our attention. I understand where you’re coming from especially if we have tried some possible tips and tricks but nothing helped.

              Allow me to recommend the following guides and please do follow accordingly.

              1. Log out of ALL Amazon-related apps which are and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.) 
              2. Open the Amazon Alexa app and disable the Sonos Skill.
              3. De-register any Sonos product on the Alexa App.
              4. Open the Sonos App.
              5. Remove the Alexa Voice service.
              6. Force close Sonos app.
              7. Force close the Alexa App.
              8. Reopen the Sonos App. Add Alexa as a voice service.
              9. Open Alexa app Add Sonos as skill
              10. Register Sonos speaker
              11. Add music service.
              12. Test to check if it works.
              13. Submit a diagnostic to capture all information performed on the Sonos devices.

              Please let me know how it goes. We are always here to help.

              Thanks,

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              Paul A
              Paul A
              Retired Sonos Staff
              Aug 21, 2020 4:01 PM UTC

              HI @Alejandrix33.

              Welcome to the Sonos community and thanks for reaching out to us.

              I would like to ask if we can try my recommendations above accordingly. This issue is not a bug just to clear things up as our engineering team have no provided information that this is a known issue within the Sonos system.

              Please let us know how it goes. We are always here to help.

              Thanks,

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              Paul A
              Paul A
              Retired Sonos Staff
              Aug 21, 2020 4:05 PM UTC

              Hi @Manchuwok and @beardyross77.

              Welcome to the Sonos community and thanks for reaching out to us.

              May I recommend trying the provided recommendation and let us see how it goes.

              Please let us know if you still have further questions or concerns. We are always here to help.

              Thanks,

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              Pmc
              Contributor I
              Aug 22, 2020 8:42 AM UTC

              I attempted this last night and on the test it worked first time. 
              however, this morning, again I had to ask it twice for it to work?  

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              Pmc
              Contributor I
              Aug 22, 2020 8:44 AM UTC

              Diagnostic number is 1313740747 

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