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Ryan S
Ryan S
Retired Sonos Staff
October 2, 2017

Getting Ready for Sonos One

  • October 2, 2017
  • 80 replies
  • 8779 views



If you’re as excited about the new Sonos One as we are, you’ll want to make sure you’re ready to go the moment you pick it up on the 24th. Here’s everything you need to know to be all prepped for the release of the Sonos One.

  1. On your mobile device, download the Amazon Alexa app from the Apple app store or Google Play. This app is going to be used to control some basic Alexa services, such as picking a default music service from the Alexa supported services.
  2. Create an Amazon account, if you don’t have one yet. Just click Sign In and Start here where it asks if you’re a new user.
  3. Update all your Sonos devices to version 8.0 by checking for updates inside the Sonos app.

That’s it! You’ll be ready to go the moment your Sonos One gets to your home. If you’d like to read more about Alexa and Sonos, check out this page on using other Alexa enabled devices with Sonos, and this one too on How Alexa Works With Sonos.
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      80 replies

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      suzhi
      Contributor I
      October 18, 2017
      Could I pair 2 Sonos One with the Playbar to get 5.1 Sound? Was thinking about expanding my living room sound with two additional Play:1 but now with the new One models I think about buying those.
      danielkea
      Enthusiast II
      October 18, 2017
      Ryan do you know the shipping company for UK deliveries? I can see payment has been taken now but no update on tracking?
      tgunders
      Lyricist I
      October 23, 2017
      I can’t find anywhere that the wake word can be changed on the Sonos One - has anyone been able to?
        dave77
        dave77
        Headliner I
        October 23, 2017
        I can’t find anywhere that the wake word can be changed on the Sonos One - has anyone been able to?

        Same here, stuck with Alexa. Is yours working other than that? Mine won't play anything and other skills don't work.
          tgunders
          Lyricist I
          October 23, 2017
          Yes fine apart from that
            Ryan S
            Ryan SAuthor
            Retired Sonos Staff
            October 23, 2017
            Would it be possible to only allow the Sonos skill to be executed from the Sonos One, and not from Echo's?
            Maybe some day. There's lots of work being done on Alexa and Sonos. That integration will keep on getting better.

            Ryan do you know the shipping company for UK deliveries? I can see payment has been taken now but no update on tracking?
            I believe it's DHL in the UK. But you should have the details as of today. It should be delivered tomorrow I believe unless there are any shipping issues.

            I can’t find anywhere that the wake word can be changed on the Sonos One - has anyone been able to?
            Currently, only Alexa, but as with my first answer, things will improve over time. You might see more wake words in the future. (Nope, no spoilers on that).

            I can’t find anywhere that the wake word can be changed on the Sonos One - has anyone been able to?

            Same here, stuck with Alexa. Is yours working other than that? Mine won't play anything and other skills don't work.
            To start with, disabling end re-enabling the skill is a great first step. If you're having trouble, I'd suggest giving us a call on our support line.
            Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            Clinical Precision
            Prominent Collaborator I
            October 24, 2017
            I'm not seeing a lot of positive feedback on these boards regarding Alexa and Sonos One but personally I have had no issues setting up my dots a couple of weeks ago and my new Sonos One today. All went smoothly and is working perfectly. Yes the 'ducking' can be annoying if you are listening and the kids ask Alexa something in another room and I can see why the current lack of Spotify integration is both surprising and possibly a misfire by Sonos but, within the current limitations of the beta release, I ask Alexa for something and she delivers.
            I'm not denying that people are having difficulties. I have had echos pretty much since release and I know they can be buggy but a lot of people seem to be expecting things from the integration that were never stated or they have not done any research before laying down their money.
            So, if only for the sake of balance, well done Sonos on a good beta release and I look forward to developments in future releases.
            Now about that white background on the app.......
              dasym
              Prominent Collaborator II
              October 24, 2017
              I'm not seeing a lot of positive feedback on these boards regarding Alexa and Sonos One ... well done Sonos on a good beta release

              Where were we told that the Sonos One, a reasonably pricey piece of hardware, was a beta release? Hardware on sale in dealers is not usually in a beta state.
                jgatie
                jgatie
                October 24, 2017


                Where were we told that the Sonos One, a reasonably pricey piece of hardware, was a beta release? Hardware on sale in dealers is not usually in a beta state.

                The beta release has nothing to do with hardware. The beta release is the Alexa Sonos skill, as stated here in the Alexa skill announcement, stickied to the top of the Announcements page:

                https://en.community.sonos.com/announcements-228985/alexa-now-playing-on-sonos-6791301

                A beta Sonos skill for Alexa is available to use today. For step by step instructions, take a look here.

                In short, update to Sonos 8.0. Then, search for and add the Alexa Skill for Sonos in the Alexa app. Sign in through Alexa to your system and authenticate with Sonos and Amazon. Finally, discover devices on Alexa and you’ll be ready to go.
                DarwinOSX
                October 26, 2017
                Meanwhile, Apple tries to keep up. :D



                Don’t get too excited. The Sonos One is buggy as hell and I doubt the HomePod will be. It will also have better sound quality than the Sonos One.
                Plus speakers are just another product to Apple not their only product.
                I got two Sonos Ones but even the things they say work fail repeatedly. They better get an update out fast.
                Do you not see all the complaints here?
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