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graison
graison
Trending Lyricist I
Mar 21, 2018 12:21 PM UTC
Answered

Follow-Up Mode makes Confirmation sound repeat

So I turned on follow-up mode on my sonos one and now it has gone crazy. After I issue a command it goes “bong” bong bong bong bong etc continuously. Unplugged and plugged in and it kept doing it. Turned off follow-up mode for now which seems to have solved the problem.
Any one else see this?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Mar 21, 2018 8:45 PM UTC
    HI everyone, we're looking into this issue with Follow Up mode and the Sonos One. I'll let you know when it's resolved or we have any news to share.

    In the meantime, the best thing to do is turn off the mode for Sonos.
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    10 replies

    RickM
    Contributor I
    Mar 21, 2018 1:21 PM UTC
    Yes, this problem just showed up on one of two Sonos Ones I have. Turned off followup mode and that fixed it. Oddly though, it still seems to be using followup mode. Guess it's not quite there yet.
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    Master T
    Master T
    Prodigy I
    Mar 21, 2018 2:11 PM UTC
    Follow-up mode was working well for a couple of days on the Sonos One, but yesterday afternoon it began an endless cycle of wake-up notifications even in the absence of any sound in the room. The solutions I found were to either (1) cycle the mic on and off, (2) tell Alexa "stop", or (3) turn off follow-up mode altogether. Notably this is only happening on my Sonos Ones; my echo devices are not cycling (not repeated light notification) in the same manner.
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    CommunityChat
    Contributor III
    Mar 21, 2018 3:35 PM UTC
    Same problem here since last night on my Sonos One. I can say something simple like “Alexa, what time is it?” and after she gives me the time, she *Bloops* every second or two until I say “Stop.” Each *Bloop* records as a separate “Text Not Available” command in my Alexa app History. Unplugging the device didn’t fix the problem. Disabling Follow-Up mode works, but obviously that’s not an ideal solution. In case it’s relevant, I have a paired set of Sonos Ones, only one of which has the microphone turned on.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Mar 21, 2018 8:45 PM UTC
    HI everyone, we're looking into this issue with Follow Up mode and the Sonos One. I'll let you know when it's resolved or we have any news to share.

    In the meantime, the best thing to do is turn off the mode for Sonos.
    Translate
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      tlxctc
      Contributor I
      Mar 23, 2018 5:13 AM UTC
      Yes, since adding followup my one has gone bananas! So much chiming had to turn mic off for now....
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      Master T
      Master T
      Prodigy I
      Mar 23, 2018 2:26 PM UTC
      Yes, since adding followup my one has gone bananas! So much chiming had to turn mic off for now....

      Disabling Follow-up in the Alexa for the Sonos One will resolve the issue until this is fixed.
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      Desdemina
      Lyricist II
      Mar 27, 2018 10:17 AM UTC
      How do you turn it off? It's not an option in the app for the Sonos as it is for my other devices.
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      Master T
      Master T
      Prodigy I
      Mar 27, 2018 1:52 PM UTC
      You can disable Follow-Up mode for any individual device in the Alexa app under Settings. Note that there are two entries for each Sonos One, so be sure to choose the Alexa device, not the speaker.
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        Desdemina
        Lyricist II
        Mar 27, 2018 2:26 PM UTC
        I still couldn't figure out how to do it on the app, but I was able to do it at the alexa.amazon.com website.
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        CommunityChat
        Contributor III
        Apr 13, 2018 3:41 AM UTC
        I turned Follow-Up mode back on this evening and it looks like the endless *Bloop* problem has been resolved. Happy about that. Though until Sonos adds an option to remove the Wake Sound entirely (even if just for Follow-Up mode), it's not very pleasant to use. It sounds particularly nutty with Brief Mode enabled. So many superfluous beeps and bloops!
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