Contributor I

Era 100 - Alexa Voice way too loud

Forum|Forum|1 year ago
July 25, 2025
16 replies
1106 views

Dear all

Just ordered four Era 100 devices and quickly detected the issue, that the Alexa voice is compared to played music way too loud. I don’t see any option to reduce specifically Alexa voice, also reading of a bunch of issues in this forum - but mostly years ago and seemed to be fixed.

Any idea how to fix this? Otherwise need to return the order.

Much appreciated,

Marco

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AjTrek1

Are the speakers in pairs? If so, Alexa is only needed on one of the two.

Together Everyone Achieves More = T.E.A.M.

M

MS593Author

Contributor I

Thanks!!

No, they are in 4 different rooms located.

C

craigski

Local Superstar

The Alexa voice volume is controlled in the Alexa App, click devices, select the Era-100, click Sounds, and adjust the Notification volume.

M

MS593Author

Contributor I

Thanks!

How is this possible?

Usually the voice of Alexa adapts automatically with the level of the Sonos itself.

Pushed also the Alexa voice in the app to zero and nothing is happening to any of the 4 Sonos devices (Alexa > Devices > Sonos device > Sounds (alarm, timer, notification to zero!) = still way to loud

Any clue?

AjTrek1

While the speaker is not playing ask Alexa the time to get an idea of how loud her voice is. Then ask Alexa to lower/set her volume to level one. Ask Alexa the time again. Now you can adjust her volume to a level from one and ten. You’ll have to ask Alexa the time to see what level suits you.

Together Everyone Achieves More = T.E.A.M.

Mr. T

Alexa volume is correlated with the volume of the Sonos device.

Unfortunately, that’s just the way it is. It has been requested many times for separate Alexa volume control, but no change to this intended behaviour has occurred since the introduction of Alexa on Sonos.

M

MS593Author

Contributor I

Thank you for feedback

do you experience the same? The voice of Alexa itself is approximately 30% louder than the music itself. Super annoying.. can’t imagine everybody here just accepts it.

Mr. T

Alexa volume is louder than the music volume.

Anyone who uses Alexa on a Sonos device has to accept it as there is nothing they can do to change it.

M

MS593Author

Contributor I

Ok, that’s appreciated but crazy stuff. May move back to echo - no issues there at all for 25% of the price, but still -30% of sound quality

Mr. T

See the 2nd response from @Corry P in the following thread earlier this year.

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