Contributor I

Era 100 - Alexa Voice way too loud

Forum|Forum|1 year ago
July 25, 2025
16 replies
1106 views

Dear all

Just ordered four Era 100 devices and quickly detected the issue, that the Alexa voice is compared to played music way too loud. I don’t see any option to reduce specifically Alexa voice, also reading of a bunch of issues in this forum - but mostly years ago and seemed to be fixed.

Any idea how to fix this? Otherwise need to return the order.

Much appreciated,

Marco

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AjTrek1

@MS593

Did you read my post above? It works for me on my Alexa enabled speakers.

Together Everyone Achieves More = T.E.A.M.

M

MS593Author

Contributor I

@AjTrek1 - oh missed that!

When speaking to Alexa, when no music is playing, I can indeed set the level to 1 of 10. Problem is, that at the same time Sonos application reduces also the sound level to 10% - means music is too quiet after setting Alexa to 1. When using the slider in Sonos app moving to e.g. 30%, Alexa gets automatically adjusted to 3 of 10 too. And result is the same: too loud.

M

MS593Author

Contributor I

See the 2nd response from @Corry P in the following thread earlier this year.

Thanks! What a disappointment after spending 1000 bugs on four speakers wow…

AjTrek1

@AjTrek1 - oh missed that!

When speaking to Alexa, when no music is playing, I can indeed set the level to 1 of 10. Problem is, that at the same time Sonos application reduces also the sound level to 10% - means music is too quiet after setting Alexa to 1. When using the slider in Sonos app moving to e.g. 30%, Alexa gets automatically adjusted to 3 of 10 too. And result is the same: too loud.

@MS593

That is true. But you can return the speaker volume to your desired listening level and the Alexa level will remain the same.

Do this…

Set your Alexa to your desired level. Play some music. Move the volume level for the speaker up and down. While music is playing ask Alexa what level she is set to. The response should be the same as you set regardless of the speaker volume level.

Edit:

I might add that I adjust the speaker volume via the app or simply ask Alexa to lower volume.

Together Everyone Achieves More = T.E.A.M.

Mr. T

The Alexa response is inaccurate.

As previously stated, Alexa volume is correlated to the volume of the Sonos device.

M

MS593Author

Contributor I

@AjTrek1 - oh missed that!

When speaking to Alexa, when no music is playing, I can indeed set the level to 1 of 10. Problem is, that at the same time Sonos application reduces also the sound level to 10% - means music is too quiet after setting Alexa to 1. When using the slider in Sonos app moving to e.g. 30%, Alexa gets automatically adjusted to 3 of 10 too. And result is the same: too loud.

@MS593

That is true. But you can return the speaker volume to your desired listening level and the Alexa level will remain the same.

Do this…

Set your Alexa to your desired level. Play some music. Move the volume level for the speaker up and down. While music is playing ask Alexa what level she is set to. The response should be the same as you set regardless of the speaker volume level.

Edit:

I might add that I adjust the speaker volume via the app or simply ask Alexa to lower volume.

Cheers, I tired again but apparently doesn’t for for my setup.

The voice level in the Alexa app doesn’t work and if I regulate to 10% with my voice, and push Sonos in app to 30% the Alexa voice doesn’t remain at 10% rather goes to 30%. It’s only one level of loudness in my case which doesn’t make me happy.

Do you use iOS or Android on your phone? I have iOS and tried everything in both apps. Guess it’s just the way it is as mentioned by @Mr. T

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