Echo will most times only play sample music on Sonos

Forum|Forum|8 years ago
January 20, 2018
14 replies
7066 views

Why will Echo sometimes play only a sample of a track on my Sonos system?

Example, 'Alexa, play one in ten by UB40 on family room'. Reply 'playing sample of one in ten by UB40 on family room'

Family room is the name I selected for my Sonos

I should add that if I ask Alexa to play the same track on the Echo it will play the full track.

Is there a fix for this?

Getting rather frustrated by it 😞

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Best answer by Ryan S

I have an Amazon music unlimited subscription which in my mind should play on my Sonos set up via my echo.

Great work everyone. A note to add, there is an Amazon Music Unlimited Echo Plan which is $3.99/mo and the Amazon Music Unlimited Individual Plan, at $7.99/mo. These prices are per the page here. The Echo Plan only works on an Echo, Dot, or Tap. They don't work with the Sonos One which is not an Echo device. You'd need the Individual Plan to to play some tracks. If you have Prime, it'll play many songs through Prime Music, without Unlimited. But some songs would play those short clips as a sample.

Can you check your subscription to make sure which level you're listed at?

Show previous replies

ColinjrAuthor

Contributor I

Good question, I believe you can upgrade from one to the other without canceling, but that'd be a better question to ask Amazon to make sure. I don't directly work with their accounts beyond the basics.

Hi Ryan S
Yes it upgrades from one to the other without having to cancel.

ColinjrAuthor

Contributor I

I have an Amazon music unlimited subscription which in my mind should play on my Sonos set up via my echo.

Great work everyone. A note to add, there is an Amazon Music Unlimited Echo Plan which is $3.99/mo and the Amazon Music Unlimited Individual Plan, at $7.99/mo. These prices are per the page here. The Echo Plan only works on an Echo, Dot, or Tap. They don't work with the Sonos One which is not an Echo device. You'd need the Individual Plan to to play some tracks. If you have Prime, it'll play many songs through Prime Music, without Unlimited. But some songs would play those short clips as a sample.

Can you check your subscription to make sure which level you're listed at?

A BIG thanks to everyone who replied and suggested fixes.
Ryan S, you were absolutely correct that it was my subscription causing the 'sample music' issue so a BIG thanks to you for pointing me in that direction, its very much appreciated.
Can I ask you if I can copy your answer into the Amazon Digital and device forum where I have also posted the same question and credit it to you?