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Colinjr
Colinjr
Contributor I
Jan 20, 2018 10:18 AM UTC
Answered

Echo will most times only play sample music on Sonos

Why will Echo sometimes play only a sample of a track on my Sonos system?

Example, 'Alexa, play one in ten by UB40 on family room'. Reply 'playing sample of one in ten by UB40 on family room'

Family room is the name I selected for my Sonos

I should add that if I ask Alexa to play the same track on the Echo it will play the full track.

Is there a fix for this?

Getting rather frustrated by it 😞
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 22, 2018 9:13 PM UTC
    I have an Amazon music unlimited subscription which in my mind should play on my Sonos set up via my echo.
    Great work everyone. A note to add, there is an Amazon Music Unlimited Echo Plan which is $3.99/mo and the Amazon Music Unlimited Individual Plan, at $7.99/mo. These prices are per the page here. The Echo Plan only works on an Echo, Dot, or Tap. They don't work with the Sonos One which is not an Echo device. You'd need the Individual Plan to to play some tracks. If you have Prime, it'll play many songs through Prime Music, without Unlimited. But some songs would play those short clips as a sample.

    Can you check your subscription to make sure which level you're listed at?
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    14 replies

    Chris
    Chris
    Lead Maestro
    Jan 20, 2018 3:11 PM UTC
    It means you have amazon music set as default service and your not subscribed to amazon music unlimited. You would need to subscribe or if your subscribed to Spotify you can switch default to Spotify. You could also set default to pandora where it will play similar songs to what you ask.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Jan 20, 2018 3:13 PM UTC
    It shouldn’t work differently on echo vs Sonos. Unless you have the low prices echo music service which may only work on echo.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Colinjr
    ColinjrAuthor
    Contributor I
    Jan 21, 2018 8:23 AM UTC
    Thanks Chris
    It isn't every track, for example I played Quadraphenia in its entirety yesterday on Sonos.
    I have an Amazon music unlimited subscription which in my mind should play on my Sonos set up via my echo.
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    UKMedia
    UKMedia
    Jan 21, 2018 2:34 PM UTC
    This is normally due to the Amazon security authorisation dropping which can be caused by a number of reasons. I suggest that you first Disable the Sonos skill and then Enable again in the Alexa App>Skills>Your Skills. If the problem persists then please follow these steps:

    1/ Log out of all Amazon accounts/apps on your device;
    2/ Disable the Sonos skill;
    3/ Power down your Sonos devices for 10 secs and then allow to boot - wired first if you have any, followed by wireless;
    4/ Enable the Sonos skill.

    Please retest and let us know how you get on.
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    Remember: Sometimes Red Wine helps :)
    Colinjr
    ColinjrAuthor
    Contributor I
    Jan 21, 2018 4:25 PM UTC
    Thanks UKMedia
    I have just tried your suggested cure but no joy, sorry.
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    UKMedia
    UKMedia
    Jan 21, 2018 6:21 PM UTC
    Have you set a default music source in the Alexa App>Settings>Music & Media?
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    Remember: Sometimes Red Wine helps :)
    Colinjr
    ColinjrAuthor
    Contributor I
    Jan 22, 2018 6:03 PM UTC
    Have you set a default music source in the Alexa App>Settings>Music & Media?

    Hi UKMedia, my default music is set as Amazon Music
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 22, 2018 9:13 PM UTC
    I have an Amazon music unlimited subscription which in my mind should play on my Sonos set up via my echo.
    Great work everyone. A note to add, there is an Amazon Music Unlimited Echo Plan which is $3.99/mo and the Amazon Music Unlimited Individual Plan, at $7.99/mo. These prices are per the page here. The Echo Plan only works on an Echo, Dot, or Tap. They don't work with the Sonos One which is not an Echo device. You'd need the Individual Plan to to play some tracks. If you have Prime, it'll play many songs through Prime Music, without Unlimited. But some songs would play those short clips as a sample.

    Can you check your subscription to make sure which level you're listed at?
    Translate
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Colinjr
    ColinjrAuthor
    Contributor I
    Jan 23, 2018 6:21 AM UTC
    Thanks Ryan S
    When I get home from work tonight I will upgrade my subscription and let you know how I get on.
    Just a thought, will I have to cancel the £3.99 sub before upgrading to the $7.99 one?
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Jan 23, 2018 2:55 PM UTC
    Good question, I believe you can upgrade from one to the other without canceling, but that'd be a better question to ask Amazon to make sure. I don't directly work with their accounts beyond the basics.
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