Prominent Collaborator II

Answered

Ducking not entirely working yet?

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So as I understand the new ducking possibilies which rolled out some months ago, all speakers within an Alexa group should duck.

I have the following speakers:

1x Play One SL stereo pair
1x Play:5 stereo pair
1x Play One
1x Echo Dot 2nd Gen

All three Sonos are in a group, and also selected as “Preferred Speaker”

The Sonos One and the Echo Dot are selected as Alexa enabled devices.

When I talk to the Dot all speakers duck, when I talk to the Sonos One only the Sonos One ducks?

That does not seem right. Due to another bug i have undergone a full factory reset of all speakers, so it probably is an issue everyone is having? Can anyone confirm?

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Ryan SAnswer

Retired Sonos Staff

The ducking issue should be all fixed now for everyone. So go ahead and set up your Alexa groups as you want and the Sonos One should duck devices as expected.

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SeekyAuthor

Prominent Collaborator II

Hey @Ryan S I’ve seen that the issue with skipping tracks has been resolved. Do you have any update on this issue here as well?

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SeekyAuthor

Prominent Collaborator II

Hey @Ryan S I’ve seen that the issue with skipping tracks has been resolved. Do you have any update on this issue here as well?

@Ryan S Unfortunately the S2 update has not resolved the issue. The Arc does not duck other speakers either, like the One doesn’t.

Do you have any progress to share? I got the impression we have a key feature not working here.

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Ryan S

Retired Sonos Staff

Hi @Seeky, the fix for this issue will be Alexa cloud based, not Sonos software, but I’ve heard that some changes that should resolve this are rolling out this week. I don’t have an official all clear yet, but I’ll let you all know when I’ve heard that you should be set.

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SeekyAuthor

Prominent Collaborator II

Hey @Ryan S well done guys, can confirm that the ducking works now :hugging:

The other bug I’ve mentioned is still there though. When you try to issue commands while it’s currently announcing the playback of some music, it won’t accept any commands and tell you to activate the skill.

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Ryan SAnswer

Retired Sonos Staff

The ducking issue should be all fixed now for everyone. So go ahead and set up your Alexa groups as you want and the Sonos One should duck devices as expected.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan S

Retired Sonos Staff

Hey @Ryan S well done guys, can confirm that the ducking works now :hugging:

The other bug I’ve mentioned is still there though. When you try to issue commands while it’s currently announcing the playback of some music, it won’t accept any commands and tell you to activate the skill.

I’m checking in on that other one and I’ll let you know when I hear more.

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lridgeon

Lyricist I

I have a Play 5 in the kitchen and an Echo Dot (both included in Kitchen Group). The Play 5 no longer ducks when I speak to Alexa or she speaks to me and I can’t hear what she’s saying. It used to work fine. Can you help please. I’ve tried everything.

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