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Seeky
Prominent Collaborator II
April 25, 2020
Answered

Ducking not entirely working yet?

  • April 25, 2020
  • 47 replies
  • 1128 views

So as I understand the new ducking possibilies which rolled out some months ago, all speakers within an Alexa group should duck.

I have the following speakers:

  • 1x Play One SL stereo pair
  • 1x Play:5 stereo pair
  • 1x Play One
  • 1x Echo Dot 2nd Gen

All three Sonos are in a group, and also selected as “Preferred Speaker”

The Sonos One and the Echo Dot are selected as Alexa enabled devices.

 

When I talk to the Dot all speakers duck, when I talk to the Sonos One only the Sonos One ducks?

That does not seem right. Due to another bug i have undergone a full factory reset of all speakers, so it probably is an issue everyone is having? Can anyone confirm?

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      Best answer by Ryan S

      The ducking issue should be all fixed now for everyone. So go ahead and set up your Alexa groups as you want and the Sonos One should duck devices as expected.

      47 replies

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      melvimbe
      melvimbe
      May 1, 2020

      Hmm okay, I’ll open a support ticket and ask them for clarification. Now it’s kinda easy to explain what does not work

       

      Sonos does read these threads.  I would be surprised if they don’t chime in sometime today.


      My last hope usually is @Ryan S 

      The experience with support for me usually was “you did something wrong, remove all and re-add it, and if that doesn’t work make a factory reset”

      Never had the impression they actually tried to reproduce a bug with their own hardware.

       

      Well, it’s 7:30 AM in Ryan’s timezone.  I think he might need a couple more hours to wake up. 

      Danny
        SeekyAuthor
        Prominent Collaborator II
        May 1, 2020

        Hmm okay, I’ll open a support ticket and ask them for clarification. Now it’s kinda easy to explain what does not work

         

        Sonos does read these threads.  I would be surprised if they don’t chime in sometime today.


        My last hope usually is @Ryan S 

        The experience with support for me usually was “you did something wrong, remove all and re-add it, and if that doesn’t work make a factory reset”

        Never had the impression they actually tried to reproduce a bug with their own hardware.

         

        Well, it’s 7:30 AM in Ryan’s timezone.  I think he might need a couple more hours to wake up. 

        Won’t be an issue, the reply from support was that they have too many mails and need 72 hours to answer. They suggest to post here instead anyway ;)

        Ryan S
        Ryan S
        Retired Sonos Staff
        May 1, 2020

        Hey guys, I’m checking in with the team right now to confirm what the expected situation should be, just to make sure I get you the correct information. I believe that currently the Sonos One should also be ducking devices in that group, though it doesn’t sound like it is right now. I’ll let you know for sure if that’s the case though when I hear back from the team.

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          SeekyAuthor
          Prominent Collaborator II
          May 1, 2020

          Hey guys, I’m checking in with the team right now to confirm what the expected situation should be, just to make sure I get you the correct information. I believe that currently the Sonos One should also be ducking devices in that group, though it doesn’t sound like it is right now. I’ll let you know for sure if that’s the case though when I hear back from the team.


          Thanks so much Ryan, helpful as aways :sunglasses:

          Ryan S
          Ryan S
          Retired Sonos Staff
          May 2, 2020

          Just to update you, the expected behavior is as I mentioned, that the One should cause the other devices to drop in volume as well. Seems there’s a bug preventing that from happening correctly and the team is looking into it now. I’ll let you know when I hear more.

          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            John B
            May 2, 2020

            Thanks Ryan.  Good to know that that is how it should be and no doubt will again be the case.

            I wondered whether this could be linked to the other current Alexa issue of not skipping tracks. Seems unlikely though, as that arises only where Alexa was used to initiate play, whereas the ducking issue seems to arise irrespective of how the play was started

            SeekyAuthor
            Prominent Collaborator II
            May 2, 2020

            Thanks Ryan.  Good to know that that is how it should be and no doubt will again be the case.

            I wondered whether this could be linked to the other current Alexa issue of not skipping tracks. Seems unlikely though, as that arises only where Alexa was used to initiate play, whereas the ducking issue seems to arise irrespective of how the play was started

             

            I think it’s not related. I first discovered this issue in february when I changed my room setup. The issue most likely exists quite a while already. The skipping issue started two or three weeks ago.

             

            @Ryan S I don’t wanna be greedy or anything, but since your developers are opening their workspaces to fix two Alexa issues already, maybe they can have a look at another issue?

            When you ask Alexa to play a song, and then ask to play a song again, while the speaker is answering what is going to be played you’ll receive the answer : “Hmm to do that enable your Sonos Skill in the
            Alexa app, After enabling the skill just say, Alexa discover devices.”  It also happens if you ask to play music while there is any other speech output.

            This is 100% repdroducible, maybe there is an easy fix, it’s quite annoying. Thank you :wink:

            Ryan S
            Ryan S
            Retired Sonos Staff
            May 4, 2020

            I’ll mention it to the team for you, Seeky!

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              SeekyAuthor
              Prominent Collaborator II
              May 7, 2020

              Just to update you, the expected behavior is as I mentioned, that the One should cause the other devices to drop in volume as well. Seems there’s a bug preventing that from happening correctly and the team is looking into it now. I’ll let you know when I hear more.

              Hey @Ryan S I’ve preordered the new Arc, do you think the issue might get fixed for the launch of the S2 OS?

              Ryan S
              Ryan S
              Retired Sonos Staff
              May 7, 2020

              I think so, but I don’t have a timeline, just being positive :)

              Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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