Contributor I

Answered

Drop in on Alexa

Forum|Forum|7 years ago
December 19, 2018
56 replies
14985 views

I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?

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Best answer by Keith N

Hello, Hgvfhedg. Echo features such as: calling, messaging and drop in, are not currently supported on Sonos. If this changes, we will be sure to post an announcement here on the Community. In the meantime, I am happy to forward this topic along to the team for visibility. Thanks!

Keith NAnswer

Sonos Staff

Hello, Hgvfhedg. Echo features such as: calling, messaging and drop in, are not currently supported on Sonos. If this changes, we will be sure to post an announcement here on the Community. In the meantime, I am happy to forward this topic along to the team for visibility. Thanks!

Yes... I'm *that* Keith - u/KeithFromSonos on Reddit

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Falconhover

Contributor I

Pretty please! I have sonos one with Alexis and can’t buy more Alexis devices to have this feature. Should be an added skill with “Alexis”

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swinful

Contributor I

I am also very interested in this feature. Please consider allowing the drop in and calling feature for Sonos devices.

Regards,
Samuel

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chuckhawks

Trending Lyricist I

Please add me to the list requesting the "Drop In" skill be added. Calls might be asking a lot, I know but drop in seems to stay inside the Alexa infrastructure. I have LOTS of Sonos gear and don't want or plan to purchase distinct Alexa devices, so I depend on you, Sonos to cover those bases. Please...

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JBerr717

Lyricist I

agreed - this is a BIG miss and should be represented more clearly by Sonos. Partial Alexa integration would be a better description. Now I think I will need to disable the Alexa feature and keep my old echo around for this purpose. I could have saved $100 and just went with the base Sonos model without Alexa.

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Bang Bang

Lyricist I

I bought Sonos Sound Beam 2 weeks ago and my the biggest disappointment of my purchase is the drop in feature not being available on your product. I did a lot of research on what product I wanted to buy and I picked your product. The quality of the product was my 1st reason why, but Alexa certified was the 2nd. How can a product be certified if all features are not available? Please consider adding this feature on your next update.

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Harrigill

Enthusiast I

I use calling and "find my phone" features a lot. It is very annoying to not be able to use this in my Alexa Sonos rooms.

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Atm

Lyricist I

Any update on this. Would be a very useful feature to have

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markaprice1

Lyricist I

So saying it has all features of a smart speaker isn’t true false advertisement also in the store I was told it dose everything the same as Alexa.

melvimbe

I get your point, but saying it has “all the benefits of a smart speaker” is not the same thing as saying it can do everything than an echo can do it. “Smart speaker” is much more generic , as is “benefits”. Technically, all the sonos speakers are smart speakers since smart speaker does not mean voice control. Sonos speakers were classified as smart speakers before echos were even sold, although I think the definition has changed to require voice assistant.

In general, marketing material is designed to get you to want to buy the product, not to be perfectly clear on everything that the product can and can’t do. I try and avoid making any assumptions and look into more details, ask questions, when there is a particular function I’m interested in that isn’t clearly documented.

Danny

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