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Contributor I
Oct 24, 2017 10:09 PM UTC
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Jan 29, 2019 5:01 PM UTC
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
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313 replies

Lyricist III
Feb 6, 2019 3:43 PM UTC
Master T thank you !!!!! Indeed there is also a hole on the flexson when you can see behind !! All sorted thanks
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Lyricist I
Feb 23, 2019 8:26 AM UTC
It's great that the wake tone can be turned off now. However there is still an annoying tone after Alexa acknowledges the command that sounds exactly the same as the wake tone. Can this be turned off to? Feels like half a job has been done! The Echos don't have this issue.
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Lyricist I
Feb 23, 2019 8:28 AM UTC
I agree if you want the chime to be turned off when using Alexa you should be able to turn it off completely!

Why do you need a chime at the end, when clearly we know Alexa has worked because she has responded!

Amazon speakers don’t do this why does Sonos feel the need?
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Smilja
Feb 23, 2019 9:04 AM UTC
I agree if you want the chime to be turned off when using Alexa you should be able to turn it off completely!

Why do you need a chime at the end, when clearly we know Alexa has worked because she has responded!

Amazon speakers don’t do this why does Sonos feel the need?

Disable in the Alexa app the 'Follow Up' mode for each Sonos ONE.
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Lyricist III
Feb 24, 2019 2:38 AM UTC
Thank you so much for fixing this works great now!
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Avid Contributor I
Apr 29, 2019 4:57 PM UTC
Thank you all on this thread.
Bong now before the command gone. Bong after the command disabled now as well.
Not straight forward though is it? Think of all the others who have to put up with it as they haven't the time or patients to delve as deep as this!
Now all I have to sort out with my Sonos One in the Bathroom is to make Alexa's noise quieter. She bellows out over the classical music playing gently. Just what I don't need when chilling.
Finally, can't wait to change her name to a 2 syllable name 'Echo' to match the other one we have elsewhere in the house.
A Sonos Christmas Software upgrade gift per chance?
We live in hope.....
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Lyricist III
Jan 18, 2020 7:11 PM UTC

Thank you all on this thread.
Bong now before the command gone. Bong after the command disabled now as well.
Not straight forward though is it? Think of all the others who have to put up with it as they haven't the time or patients to delve as deep as this!
Now all I have to sort out with my Sonos One in the Bathroom is to make Alexa's noise quieter. She bellows out over the classical music playing gently. Just what I don't need when chilling.
Finally, can't wait to change her name to a 2 syllable name 'Echo' to match the other one we have elsewhere in the house.
A Sonos Christmas Software upgrade gift per chance?
We live in hope.....

 

I just read this thread and I still don't get HOW to stop the wake word chime or the post action chime coming from my new SONOS One.

 

SONOS app or Alexa app & what am I looking for please?? :(

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Jan 18, 2020 7:32 PM UTC

Sonos App. Settings, Services, Amazon Alexa

Tap the room name of your Sonos One.

Under Voice Settings, disable Wake Word Chime 

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Lyricist III
Jan 18, 2020 8:38 PM UTC

Sonos App. Settings, Services, Amazon Alexa

Tap the room name of your Sonos One.

Under Voice Settings, disable Wake Word Chime 

Absolute legend. Thank you for the prompt response. Solved!!

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Lyricist I
Jan 28, 2020 7:22 PM UTC

Does anyone know when this annoying tone will be able to disable also in the german app?

I would love to take out some of my Amazon Echos. But unfortunately it makes me aggressive when the sound in the whole house is going on when someone in another room says the word “Alexa”. Even in the night when I want to sleep and someone whispers to Alexa. :rolling_eyes:

I could understand it with the Beam, I´m talking to. But that doesn´t make sense in all rooms. :hear_no_evil:

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