Skip to main content
Contributor I
October 24, 2017
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

  • October 24, 2017
  • 313 replies
  • 36112 views
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Ryan S
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

313 replies

Contributor I
January 7, 2019
I’ve had the speaker set up for a day and the beeping is driving me crazy. It’s been beeping incessantly all night and I can’t make it stop. I unplugged my Sonos, unplugged Alexa and also disabled the Alexa voice control feature and it is STILL beeping. Hoping it will stop when the Sonos gets drained of power eventually? Just trying to go to sleep.
Trending Lyricist I
January 10, 2019
This chime is super distracting, I really hate it. Please please give us an option to turn it off
Trending Lyricist I
January 10, 2019
windows-98-error-sound free.
Lyricist I
January 11, 2019
Very disappointing to see this thread and that this is still not an option we are able to change. I guess i will be disabling Alexa on my new Ones. I should have gotten the Play:1 instead.
Lyricist I
January 13, 2019
Agree. Really need the option to disable the tone. I won't buy any more Sonos products till I can better manage the Alexa interaction.
Lyricist III
January 13, 2019
If indeed Amazon is the hold-up here, does anyone know where I could go to request that Amazon release Sonos from the restriction, or allow Sonos to have an in-app option to disable the sound? I understand the privacy concerns regarding always-on devices listening without obvious communication, but if a user is willing to hunt through options to disable that indication, it would seem a fair compromise.

This reminds me of Apple disabling the use of the volume button to take a picture using a physical button, even when a third-party app made the option something a user had to select with a menu option. Apple finally relented, but it took quite a while. This seems like a similar issue. And for that reason, I hold out hope.

...because, just when I think I can tolerate that noise, it interrupts me and my train of thought, causes disruption in Alexa's ability to understand my request, and ultimately is simply infuriating to not be able to disable...
Lyricist I
January 16, 2019
It’s driving me nuts on my beam too. Had volume on relatively high last night watching TV. Then this morning, without the TV on, it scared me to death sounding like Big Ben. It woke my family up. It’s a horrible experience, Sonos.
Master T
Prodigy I
January 16, 2019
@ritch To avoid such surprises, use IFTTT or SmartThings to lower the volume of the speakers either on a fixed schedule or whenever they are inactive for a period of time. It's at least something until Sonos & Amazon can agree on a solution to this issue.
Lyricist III
January 22, 2019
Since the Sonos One doesn't have the light ring that you might find on the Echo Dot, the tone was enabled so that you know when the Sonos One heard you and when it's communicating with the cloud. There isn't a way to turn that off, but I'll pass on your request to the team for you.

Thanks for reaching out!


Good news! On the Echo Input, which also does not have a light ring, Amazon plays the sound but also includes the option in the Alexa app to disable the sound! (It's under Devices > (choose your device) > Sounds > Request Sounds > Start of Request.



Now that Amazon has an official supported mechanism of turning off the sound, has Sonos begun the process of implementing the same feature? This would be wonderful news to so many people. Thanks so much!
Ryan S
Ryan SAnswer
Retired Sonos Staff
January 29, 2019
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.