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Contributor I
Oct 24, 2017 10:09 PM UTC
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Jan 29, 2019 5:01 PM UTC
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
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313 replies

Lyricist I
Dec 28, 2018 12:22 AM UTC
Gosh, Sonos. Are you familiar with the concept of “agile development”? It basically means to rapidly roll out fixes to bugs or add features on an on-going basis, rather than waiting for years in between releases like Windows (used to?). So why don’t you just listen to your customers and fix this rather than letting it go for over a year without a solution?
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kaiosmon
Lyricist III
Dec 30, 2018 4:13 AM UTC
I want it to be the same as echo dot, no sounds. At least make its volume to less loud.

If u cannot do it I have to return my 2 sonos one
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Contributor I
Jan 1, 2019 3:27 AM UTC
Dear Christ I hate the tone. I wish Sonos would just make the Sonos emblem light up blue or flash when a voice assistant is picking up. The tone is jarring and sucks. I was planning on upgrading our other Sonos products as we have 10 of them, but man this is a deal breaker.
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kaiosmon
Lyricist III
Jan 1, 2019 3:30 AM UTC
Dear Christ I hate the tone. I wish Sonos would just make the Sonos emblem light up blue or flash when a voice assistant is picking up. The tone is jarring and sucks. I was planning on upgrading our other Sonos products as we have 10 of them, but man this is a deal breaker.

100% agree. That sounds is very loud plus it's sound quality is not premium at all, bum... Sounds like 14 bucks speaker
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Contributor I
Jan 1, 2019 3:36 AM UTC
Please make disabling the tone an option.
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kaiosmon
Lyricist III
Jan 1, 2019 3:38 AM UTC
Please make disabling the tone an option.. It's pretty easy to do, leave on by default and change to be possible. Thank you
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Lyricist II
Jan 2, 2019 9:55 PM UTC
Since the Sonos One doesn't have the light ring that you might find on the Echo Dot, the tone was enabled so that you know when the Sonos One heard you and when it's communicating with the cloud. There isn't a way to turn that off, but I'll pass on your request to the team for you.

Thanks for reaching out!


more than a year since this post ^^^ from Sonos (Oct-2017) - come on sonos, this can't be a hard feature to implement
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Jan 4, 2019 12:14 AM UTC
Dismayed to find this thread and see that it’s been a whole year with no resolution on it. Bought a new Beam. Can’t stand it with Alexa with this activation chime. Also it won’t process custom commands I’ve set for Alexa - like “Alexa, bye bye” which turns off the lights in my apartment. The command works on all the rest of my Echos. Sonos - if you market your product as an Alexa device, it needs to work as other Alexa devices do. What’s the hold up?
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Lyricist I
Jan 6, 2019 4:45 PM UTC
+1. The tone is highly annoying and interrupts giving a command.
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Ken_Griffiths
Jan 6, 2019 5:44 PM UTC
Yes, it has to be worth keeping this thread going and hopefully Sonos/Amazon will sort this for us all eventually. I’m sure it’s possible to give users the option to switch off this tone, either per household, or per device. I would be happy with either option.
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