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Mark Beech
Contributor I
November 29, 2017
Answered

Disable alexa mute

  • November 29, 2017
  • 23 replies
  • 3145 views
Is it possible to stop Sonos from muting all zones when alexa is answering a question. My daughter was very chatty with Alexa in her room this evening and it made listening to music in the living room unbearable. At first I thought the music was cutting out but it was just that she was asking her alexa questions.
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    Best answer by Keith N
    Hello there, Mark Beech. Thanks for reaching out to the Community. Currently, there isn't a way to change the "ducking" behavior you are experiencing. The team is constantly looking for improvements and appreciate the feedback. In the meantime, I will forward this feature request along to the team. Thanks again.

    23 replies

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    Chris
    Chris
    Lead Maestro
    December 12, 2018
    Actually - this appears to be on the verge of full rollout. I think there are a few bugs still as Sonos hasn't mentioned.

    I think by default now they shouldn't be ducking at all (since last Amazon update). Then if you want a speaker to duck go into the Alexa app and create a new Group (from the little house button bottom left of Alexa app). In that group add the echo device and the Sonos speakers you want to duck when addressing that echo device (they will be only ones to duck then). Also there is a setting to set a default Sonos speaker to an echo. You will find when you add a Sonos speaker there and ask an echo unit to play a song - it will automatically play to that Sonos speaker without having to say "in specific room" after your command. Looks like this will also automatically group several Sonos speakers to play by default but that seems to have some bugs still.
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    clnelson001
    Lyricist II
    January 10, 2019
    I Love having my music interrupted every few minutes because someone on the other side of the house is asking Alexa a question. Oh and another thing I love is that there is no support for decoding hi-rez digital files. This makes me feel all warm and fuzzy that my "High End" equipment can't support my high-end digital collection. Money well spent on both fronts! Oh and I love that the playbase does not support DTS or HDMI connections. All-in-all, stellar product management for a stellar product!
    jgatie
    jgatie
    January 10, 2019
    I Love having my music interrupted every few minutes because someone on the other side of the house is asking Alexa a question. Oh and another thing I love is that there is no support for decoding hi-rez digital files. This makes me feel all warm and fuzzy that my "High End" equipment can't support my high-end digital collection. Money well spent on both fronts! Oh and I love that the playbase does not support DTS or HDMI connections. All-in-all, stellar product management for a stellar product!

    I'm afraid the first sentence of your rant is a little late to the party:

    https://en.community.sonos.com/announcements-228985/sonos-now-playing-with-alexa-groups-6817588
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