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Contributor I
Nov 29, 2017 1:21 AM UTC
Answered

Disable alexa mute

Is it possible to stop Sonos from muting all zones when alexa is answering a question. My daughter was very chatty with Alexa in her room this evening and it made listening to music in the living room unbearable. At first I thought the music was cutting out but it was just that she was asking her alexa questions.
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Keith N
Keith NAnswer
Sonos Staff
Nov 29, 2017 6:48 PM UTC
Hello there, Mark Beech. Thanks for reaching out to the Community. Currently, there isn't a way to change the "ducking" behavior you are experiencing. The team is constantly looking for improvements and appreciate the feedback. In the meantime, I will forward this feature request along to the team. Thanks again.

23 replies

Avid Contributor II
Dec 21, 2017 10:39 AM UTC
the idea that every speaker in the house dips because my 9 year old asks Alexa to burp....

Oooh, I shall have to try that one 😃
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Prodigy III
Dec 21, 2017 11:21 AM UTC
You can get her to fart too 🙂
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Lyricist I
Apr 4, 2018 2:13 AM UTC
Is there an update as to the "ducking" feature and being able to disable? I like the integration but with a family of four and dots all over the place, I can't get through a song until after everyone is in bed!
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gavingks
Enthusiast I
Apr 24, 2018 6:33 PM UTC
Having just added a Echo Spot today and started playing I immediately see this as a major fail. If i ask Alexa the weather my family go nuts as the sound dips throughout the house. this is in no way useful. Please escalate this as an urgent bug to fix
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Lyricist I
May 20, 2018 2:53 AM UTC
This is also a huge frustration for my family. Similar to others we can't listen to music in one room while the kids are playing in another. Worse yet, we all separately use white noise tracks at night, and using Alexa to answer a question can wake people up. Please add an option to disable ducking on Sonos speakers.
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Contributor I
Jul 17, 2018 10:40 AM UTC
I've just found this thread while googling this very problem. Disappointing to see the issue is 7 months old and hasn't a solution as yet.

As others say, it really ruins the Sonos / Alexa experience. As soon as you've got a few people in the house using Alexa enabled devices, listening to Sonos becomes pretty impossible.

Of course I understand that Sonos volume needs dipping in order to be able to hear commands, but surely there must be a way of associating each Alexa device with Sonos speaker(s) it is close to, and then have only those speakers dipped?

This location awareness could also help in requesting Sonos to play something. For example it would be great if my kitchen echo dot could be associated with the Sonos Play 5 in the kitchen, as set to play on this device by default. Then, rather than say 'Alexa play BBC Radio 4 in the kitchen', I could simply say 'Alexa play BBC Radio 4', and at the same time have the volume dipped in only the kitchen.

Any chance of some update on this feature of explanation why it is not possible/taking so long Sonos?

:wq
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Collaborator II
Jul 17, 2018 10:57 AM UTC
This really needs fixing soon. It gets worse and worse with each new Alexa device added to the home.
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Lyricist II
Jul 19, 2018 3:51 AM UTC
Hello there, Mark Beech. Thanks for reaching out to the Community. Currently, there isn't a way to change the "ducking" behavior you are experiencing. The team is constantly looking for improvements and appreciate the feedback. In the meantime, I will forward this feature request along to the team. Thanks again.

FIX THIS
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Lyricist I
Dec 1, 2018 2:57 AM UTC
I can't imagine this is a problem with Echo speakers, or the new Echo Link and Echo Link Amp. So basically the complete disregard of this issue by the Sonos engineers is SCREAMING at me that I should've bought a competing product. HOW IS THIS STILL AN ISSUE?
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Lyricist I
Dec 12, 2018 4:59 AM UTC
Please make this a priority. We have Sonos throughout our house. I use the speaker in our bedroom to listen to white noise. But now every time our teen talks to his Echo device, I wake up. It kind of defeats the point.
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