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Mark Beech
Contributor I
Nov 29, 2017 1:21 AM UTC
Answered

Disable alexa mute

Is it possible to stop Sonos from muting all zones when alexa is answering a question. My daughter was very chatty with Alexa in her room this evening and it made listening to music in the living room unbearable. At first I thought the music was cutting out but it was just that she was asking her alexa questions.
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    Keith N
    Keith NAnswer
    Sonos Staff
    Nov 29, 2017 6:48 PM UTC
    Hello there, Mark Beech. Thanks for reaching out to the Community. Currently, there isn't a way to change the "ducking" behavior you are experiencing. The team is constantly looking for improvements and appreciate the feedback. In the meantime, I will forward this feature request along to the team. Thanks again.
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    23 replies

    Keith N
    Keith NAnswer
    Sonos Staff
    Nov 29, 2017 6:48 PM UTC
    Hello there, Mark Beech. Thanks for reaching out to the Community. Currently, there isn't a way to change the "ducking" behavior you are experiencing. The team is constantly looking for improvements and appreciate the feedback. In the meantime, I will forward this feature request along to the team. Thanks again.
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      soup
      Contributor II
      Dec 12, 2017 3:03 PM UTC
      And still after 6 weeks or so of complaints still no news or idea when this will be fixed?
      Also the using the line-in now means you cannot hear the answer from alexa.
      These things are ridiculous that they were not found in the beta, how long are we supposed to wait?
      Maybe if you actually increased the sonos information politic and gave us some info, we would not all be so annoyed by this.
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      Stuart M
      Lyricist I
      Dec 12, 2017 4:30 PM UTC
      Really need this. I was desperate for Sonos/Alexa integration, but I'm currently thinking of disabling it because my kids asking Alexa stuff is making music in other rooms go quiet. Highly frustrating. All we need is a tickbox somewhere to enable/disable the "ducking".
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        jsc223
        Lyricist I
        Dec 14, 2017 3:11 PM UTC
        +1, Invoking Alexa on one side of the house should not pause music in other. How was this overlooked? :S
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          craig.day1
          Lyricist I
          Dec 14, 2017 9:03 PM UTC
          Just set up Alexa with sonos and this is a big issue. Kids are talking to Alexa in the kitchen and it cuts out Sonos in the bedroom. Please fix this ASAP.
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          Kumar
          Dec 15, 2017 2:38 AM UTC
          I found this so irritating that I disabled the skills and reverted to a Dot wire connected to a Sonos line in jack that I am fortunate to have unused on my Connect Amps/Connect driven spaces.

          All the benefit minus this ducking.
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            craig.day1
            Lyricist I
            Dec 15, 2017 12:20 PM UTC
            Unfortunately with a play3 line in isn’t an option.
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            The Bear.
            Avid Contributor II
            Dec 15, 2017 1:26 PM UTC
            Im guessing the ducking feature is to ensure Alexa can hear your voice command, and not have it drowned out by the speaker playing music?
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              Ian_S
              Prodigy III
              Dec 15, 2017 2:03 PM UTC
              Another disgruntled user with this issue... 😞

              And it's getting more annoying as Alexa enabled smart groups provide all the information needed to work out which speakers need ducking and which ones don't.

              Given that the Alexa skill is a 'Beta' I think Sonos really need a sticky thread with known issues, whether they are being worked on and also whether it's an Amazon, Sonos or joint issue. The latter would be useful info so that we could voice our displeasure to Amazon if it's something they need to fix...
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                JemWG
                Lyricist I
                Dec 21, 2017 10:02 AM UTC
                This is killing the use of Alexa. I thought the lack of Deezer with Sonos via the echo was disappointing enough but I have now disabled the Sonos skill on Alexa.

                I have a Sonos throughout the house and a echo dot in the living room so the idea that every speaker in the house dips because my 9 year old asks Alexa to burp makes the 2 incompatible until Amazon/Sonos work something out.
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