Changing Sonos "wake word" (Sonos Arc with Sub 3)

Forum|Forum|5 years ago
October 8, 2020
31 replies
6626 views

I have many Amazon Echo devices (made by Amazon and by others) and I can change the wake word on all of them (I prefer Echo and really dislike Alexa in part because we have a young child with that name). When I ask any other device to change the wake word, they do it. When I ask Sonos, it says “you are unable to do that on this device.” SO FRUSTRATING.

I will probably install a Fire TV stick and avoid using Sonos for voice commands.

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Best answer by Paul A

Hi @jjb2020.

Welcome to the Sonos community and thanks for reaching out to us. I understand your frustration with the situation and would like to help out.

Currently, changing the wake word of Amazon Alexa on Sonos is not yet a supported feature. However, Let me send this up to our engineering team as a feature request. I would suggest subscribing to this thread and our announcement topic for any feature releases, feature updates, and bug fixes.

Please do not hesitate to reach out or create a new topic if you still have further questions or concerns. We are always here to help out.

Thanks,

Paul AAnswer

Retired Sonos Staff

Hi @jjb2020.

Welcome to the Sonos community and thanks for reaching out to us. I understand your frustration with the situation and would like to help out.

Currently, changing the wake word of Amazon Alexa on Sonos is not yet a supported feature. However, Let me send this up to our engineering team as a feature request. I would suggest subscribing to this thread and our announcement topic for any feature releases, feature updates, and bug fixes.

Please do not hesitate to reach out or create a new topic if you still have further questions or concerns. We are always here to help out.

Thanks,

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C

Chaizer

Lyricist I

According to amazon the only way this will change is if everyone requests it via the help section in the alexa app

" We always try to improve our Customers experience, please submit your feedback about this in your Alexa app. Go to Settings, Help & Feedback, Provide Feedback and follow the on screen directions."

X

Xxxxx

Lyricist I

Hi @jjb2020.

Welcome to the Sonos community and thanks for reaching out to us. I understand your frustration with the situation and would like to help out.

Currently, changing the wake word of Amazon Alexa on Sonos is not yet a supported feature. However, Let me send this up to our engineering team as a feature request. I would suggest subscribing to this thread and our announcement topic for any feature releases, feature updates, and bug ffixes

Hello, could I please put in a request for this fix as well. It's confusing to have different words in the house. I too have an issue with the word Alexa.

Much appreciated.