Contributor I

Question

Cannot use Alexa to play Spotify on Sonos at all

Forum|Forum|8 years ago
November 23, 2017
38 replies
10984 views

We've got 4 x Sonos Play:1s dotted throughout the house - usually all grouped together. We bought a couple of the Echo Dots under the recent offer, and have subsequently signed up for a trial Spotify account (having previously been using Deezer as our main streaming service). However, we can't get Spotify to play via Sonos at all (had a little success when we first bought the dots a couple of weeks ago but nothing regular and nothing at all now).

So how can I do it? I've made sure that Spotify is the default music app, I've deregistered and reregistered the Sonos skill in the Alexa app to no avail. If I ask Alexa to play something without specifying the room she'll play it on the Echo with no issues (and tells me that she's playing from Spotify). But if I ask her to play something in a certain room (i.e. on a Sonos speaker) she just says 'Sorry - something went wrong'.

Please tell me what I'm doing wrong! It's driving me crazy and we need to make a decision whether we carry on with the Spotify subscription by the end of the month.

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UKMedia

Just received Sonos with Alexa. Accounts are linked but Alexa still asking me to use skills. There's only so many skills a girl can do! I am still only on the trial for premium Spotify so maybe that might resolve it when fully Spotyfied!

This is normally an indication that you are logged into another Amazon account on another app.

Remember: Sometimes Red Wine helps :)

UKMedia

Can a Sonos employee please confirm if the email addresses all have to be the same for Sonos, Amazon and Spotify? If that's true that just won't work for me as my Amazon/Alexa email is a personal one (for secret present buying etc) and the Sonos is registered to a family email address.

I'm not a Sonos employee but I have three different emails for my Sonos, Alexa and Spotify accounts and have no problems with playing Spotify on the Sonos One. Problems like the ones described in this post are normally because someone has linked their Sonos account to an Amazon account but enabled the skill on another Amazon account OR has linked the correct Amazon account but has another app logged into a different Amazon account on their phone or Tablet.

Remember: Sometimes Red Wine helps :)

Badge

Lyricist II

No, not logged into another Amazon account on anything.

Laters

UKMedia

No, not logged into another Amazon account on anything.

Did you try these earlier suggestions:

If anyone is still experiencing these problems try reseting your voice control by following the actions I've listed in the answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

Remember: Sometimes Red Wine helps :)

J

jchappelle

Lyricist I

I have a Sonos One at my home and another at my workplace. The Sonos One worked fine with Spotify at home. Then I set my office Sonos One up and it worked fine. When I got home, the Sonos One at home was no longer working.
Alexa states: "Sorry, there was a problem." I don't recall how, but after tinkering around in the apps for a long time, I got it working again. All I recall is that I had to change the "system." Upon returning to work, the Sonos One at my workplace was no longer synced with Spotify. Once again, Alexa states: "Sorry, there was a problem."

Is there a fix coming?

UKMedia

I have a Sonos One at my home and another at my workplace. The Sonos One worked fine with Spotify at home. Then I set my office Sonos One up and it worked fine. When I got home, the Sonos One at home was no longer working.
Alexa states: "Sorry, there was a problem." I don't recall how, but after tinkering around in the apps for a long time, I got it working again. All I recall is that I had to change the "system." Upon returning to work, the Sonos One at my workplace was no longer synced with Spotify. Once again, Alexa states: "Sorry, there was a problem."

Is there a fix coming?

Sonos doesn't support multiple locations with the same Sonos account.

Remember: Sometimes Red Wine helps :)

A

aprentice

Lyricist I

Had the same issue with my 2 Sonos One's, logged into the website alexa.amazon.com and disabled the Sonos skill then re-enabled and now working. Have to say the whole Alexa integration seems rather flaky and the response from Sonos is pretty much non-existent. Had issues getting Alexa to work in the first place; it was someone on the forum that pointed me in the right direction again to use the actual website rather than via my iphone. Not convinced it is ready for general availability really, it should just work without people having to spend ages messing about trying loads of things.

bockersjv

Local Superstar

Had the same issue with my 2 Sonos One's, logged into the website alexa.amazon.com and disabled the Sonos skill then re-enabled and now working. Have to say the whole Alexa integration seems rather flaky and the response from Sonos is pretty much non-existent. Had issues getting Alexa to work in the first place; it was someone on the forum that pointed me in the right direction again to use the actual website rather than via my iphone. Not convinced it is ready for general availability really, it should just work without people having to spend ages messing about trying loads of things. That's because it is a public beta!!!!! It is also early days for this technology an Sonos are new to voice tech, as are all speaker manufacturers. As for support I have seen plenty of posts by Sonos employees and others that explain and help and offer fixes or work arounds.

If you'd been here for the last 18 months you would have been sick of people complaining how long Alexa integration was taking and could we please have an early release. Now it's here and.... :8

A

aprentice

Lyricist I

My point really is to point people in the right direction of using the Alexa website rather than your home device. When I had my issues I did have responses from Sonos, none of which were of any use unfortunately. Tried many fixes on the phone none of which worked and found doing things on the website is the way to go when it comes to Alexa issues.

It might be "public beta" as you say but you generally expect it to work as per the supplied instructions.

bockersjv

Local Superstar

Alexa is still quite new, especially in the UK and is not without it's own issues.

As for the Sonos Beta, it has been working very well for me. I am still amazed that even when playing music from my local NAS library I can ask Alexa what is playing and get a correct answer. Recent Spotify addition has been a little patchy though 😃

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