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Kusasi
Contributor I
Nov 23, 2017 6:50 PM UTC
Question

Cannot use Alexa to play Spotify on Sonos at all

We've got 4 x Sonos Play:1s dotted throughout the house - usually all grouped together. We bought a couple of the Echo Dots under the recent offer, and have subsequently signed up for a trial Spotify account (having previously been using Deezer as our main streaming service). However, we can't get Spotify to play via Sonos at all (had a little success when we first bought the dots a couple of weeks ago but nothing regular and nothing at all now).

So how can I do it? I've made sure that Spotify is the default music app, I've deregistered and reregistered the Sonos skill in the Alexa app to no avail. If I ask Alexa to play something without specifying the room she'll play it on the Echo with no issues (and tells me that she's playing from Spotify). But if I ask her to play something in a certain room (i.e. on a Sonos speaker) she just says 'Sorry - something went wrong'.

Please tell me what I'm doing wrong! It's driving me crazy and we need to make a decision whether we carry on with the Spotify subscription by the end of the month.
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    elwrightos
    Contributor I
    Nov 23, 2017 11:03 PM UTC
    Do you use the same email address for Amazon, Spotify and Sonos accounts? I had the same problem so disabled Sonos skill in Alexa App and when enabled again noticed I was using a different email address for Amazon account. Changed this to the same email address as the Spotify account and it worked straight away!!!!! That worked!

    My amazon prime membership is actually in my wifes name so the echo dot was set up using her details, I've now redone it all using my details and Spotify works fine, However I can't request Prime music as that only works if I use her details. Humph....
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    ct352
    Lyricist II
    Nov 24, 2017 12:09 AM UTC
    IT WORKS FOR ME TOO! Sends Schmolliday a big kiss as I have drunk too much Thanksgiving costco port.
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    lfish
    Lyricist I
    Nov 24, 2017 1:08 AM UTC
    had the same issue but all accounts had the same email address. disabling and re-enabling sonos skill fixed it for me. thanks!
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    UKMedia
    UKMedia
    Nov 24, 2017 10:59 AM UTC
    If anyone is still experiencing these problems try reseting your voice control by following the actions I've listed in the answer to this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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    Remember: Sometimes Red Wine helps :)
    Clinical Precision
    Prominent Collaborator I
    Nov 24, 2017 11:46 AM UTC
    Can a Sonos employee please confirm if the email addresses all have to be the same for Sonos, Amazon and Spotify? If that's true that just won't work for me as my Amazon/Alexa email is a personal one (for secret present buying etc) and the Sonos is registered to a family email address.
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    KusasiAuthor
    Contributor I
    Nov 24, 2017 2:48 PM UTC
    If this is the problem, it makes sense but it's not going to be easy to solve! I think everything is registered differently - we have two echos, and one is registered to each of me and my wife. The Amazon Prime account is in my wife's name, and the Spotify account is in my name. If we register my Amazon account rather than my wife's, this removes the Prime Music (although having Spotify this might not be a problem), and I suppose we could re-register the dots in the same name - but before we go through that shenanigans, I'd like confirmation from SONOS that a) it's necessary and b) it will definitely fix the issue.

    SONOS? The official view please?
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    Lyricist II
    Nov 24, 2017 2:59 PM UTC
    Just received Sonos with Alexa. Accounts are linked but Alexa still asking me to use skills. There's only so many skills a girl can do! I am still only on the trial for premium Spotify so maybe that might resolve it when fully Spotyfied!
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    Lyricist II
    Nov 24, 2017 3:09 PM UTC
    Apparently she wont play from Spotify until nearer Christmas according to other queries!
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    Clinical Precision
    Prominent Collaborator I
    Nov 24, 2017 3:40 PM UTC
    She should be able to play Spotify know - they rolled it out this week
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      Lyricist II
      Nov 24, 2017 4:05 PM UTC
      OH! Back to the drawing board!! 😠
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