cannot turn off Sonos One using Voice Control (Alexa)

Forum|Forum|7 years ago
June 18, 2019
5 replies
1430 views

Sonos One acts on all commands except swtitch/turn off. Very annoying. Please help

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Best answer by Dougie25

Thanks for your replies. I did a factory reset and it has fixed the problem!

Ryan S

Retired Sonos Staff

Hi Dougie, are you trying to stop music that's playing with that command? If so, something like "Alexa, Stop" or "Alexa, Pause the music" should do the trick. If you're having trouble with something else, I'd love to get some more details to help out. What are you trying to do and with what command? What does Alexa say in response when you use it?

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D

Dougie25Author

Contributor I

HI Ryan, thanks for responding. I am just trying to turn the radio off. I say, "Alexa, turn off" and nothing happens. It's strange because this is a relatively new fault. This command used to work fine.

melvimbe

As Ryan stated "turn off" isn't the best command for Alexa. "Stop", or "Stop music in the bedroom" if you have multiple streams going works best.

Danny

Ryan S

Retired Sonos Staff

Some command structures are specific to an action type, for example, "stop" is for active streams, but "turn off" is more for devices like lights and TVs. It may just be a matter of context or other devices you have in the household.

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D

Dougie25AuthorAnswer

Contributor I

Thanks for your replies. I did a factory reset and it has fixed the problem!

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