I can no longer control my Sonos system through alexa and i’m tearing my hair out. Note, i’m referring to control via an echo device linked via an alexa skill, not adding a voice controller directly to a speaker.I request a song, alexa states the name of the song, and the zone where i’ve requested it to play, but followed immediately by “hmm, I’m having trouble playing that right now”.I have been through the following steps multiple times based off reading people who have had similar, if not identical problems, but it has not resolved my issue.Disable Alexa Skill De-register all Sonos devices from my Amazon.co.uk account (4 zones in total) I’ve tried this via the Amazon web UI and directly through the Alexa app Remove any voice controllers configured directly onto a speaker (in my case, removing alexa from 1 Sonos Move) Delete the devices from Alexa following the de-registration - did this only on my 3rd and final attempt to sort this Log out of all amazon.co.uk accounts, and alexa app Re-link the sonos skill Re-register the devices to my alexa account (signed in via my amazon.co.uk details)Doing this, the devices all get re-added successfully to my alexa account, and show as “Online” via the top level “Devices” menu, but when i select one of the sonos zones via the Alexa app UI, I’m presented with a “Device offline. Some settings may not be available”.I’ve tried doing on a 2.4ghz network only, having 1 sonos device wired via ethernet, having all sonos devices connect via wifi only, but nothing has worked.Any other suggestions for things i might try?

mart1984

Contributor II

Answered

Can no longer control Sonos through Alexa (via echo dot)

Forum|Forum|1 year ago
April 30, 2025
22 replies
977 views

I can no longer control my Sonos system through alexa and i’m tearing my hair out. Note, i’m referring to control via an echo device linked via an alexa skill, not adding a voice controller directly to a speaker.

I request a song, alexa states the name of the song, and the zone where i’ve requested it to play, but followed immediately by “hmm, I’m having trouble playing that right now”.

I have been through the following steps multiple times based off reading people who have had similar, if not identical problems, but it has not resolved my issue.

Disable Alexa Skill
De-register all Sonos devices from my Amazon.co.uk account (4 zones in total)
- I’ve tried this via the Amazon web UI and directly through the Alexa app
Remove any voice controllers configured directly onto a speaker (in my case, removing alexa from 1 Sonos Move)
Delete the devices from Alexa following the de-registration - did this only on my 3rd and final attempt to sort this
Log out of all amazon.co.uk accounts, and alexa app
Re-link the sonos skill
Re-register the devices to my alexa account (signed in via my amazon.co.uk details)

Doing this, the devices all get re-added successfully to my alexa account, and show as “Online” via the top level “Devices” menu, but when i select one of the sonos zones via the Alexa app UI, I’m presented with a “Device offline. Some settings may not be available”.

I’ve tried doing on a 2.4ghz network only, having 1 sonos device wired via ethernet, having all sonos devices connect via wifi only, but nothing has worked.

Any other suggestions for things i might try?

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Best answer by mart1984

Yes i always specify the sonos zone as part of the command.

Fortunately, as of this morning, it is now working again, despite still playing up yesterday. Technology.

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K

Khamir12

Contributor I

It is the same issue. as it happens and A link to this discussion was copied and pasted into the chat I was having with Sonos as they tried to walk me through all the troubleshooting I had already done for the past week. Only after showing them this thread did they put me on hold for five minutes and came back and agreed and said “it’s an error and they are working to fix it. “

Airgetlam

I see. It’s seems to me to be a different issue from those whose systems have been fixed already, otherwise your system would be fixed as theirs seems to have been. Unfortunately, it presents to the user as the same. Sonos is, according to your post, aware of the issue, and is working on getting it fixed. Thanks for the update.

Bruce

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