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Contributor II
September 26, 2018

Beam says it doesn't support Routines but then executes it

  • September 26, 2018
  • 33 replies
  • 2610 views
Weird scenario on my Beam - I have a 'night' routine set up on Alexa. When I request it on my Beam the response is that the device does not support that function, and then it duly executes the routine (turning off all lights in the house) - strange. I get the feeling this is a bug. Am I correct or is there something else going on that I should know about?
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    33 replies

    Airgetlam
    September 26, 2018
    I think technically, you should be pinging Amazon about this. For this purpose, the Beam is only a microphone that carries your voice to Amazon's cloud service, where your command is interpreted by Amazon and acted on. The Beam isn't part of the logic stream.
    Bruce
    Ryan S
    Retired Sonos Staff
    September 26, 2018
    Currently, Sonos One and Beam can initiate Routines, but you can't include Sonos devices in a Routine. So if your Routine is to turn off the lights, it should simply perform that action. If it were to turn off the lights and play white noise, that second part can't be set-up to target Sonos devices.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Contributor II
    September 30, 2018
    Thanks for the responses. @Ryan, the Beam is executing the Routine exactly as it should which is fine, however, Alexa says beforehand "audio actions in routines are not supported on this device" and then turns off the lights and says "goodnight" which are the exact Routine instructions - so I'm not sure about the message that the Beam currently does not support the audio bit. I'm not convinced this is an Alexa issue as it works fine without this message on my other Dots. Anything additional you can add?
    gmasy
    Avid Contributor II
    October 1, 2018
    Barry, I have the same issue. I was planning on reporting it too!
    Let's hope it's getting an update anytime soon!
    Contributor II
    October 8, 2018
    Any update Ryan S? It gotta be a bug - can you escalate?
    October 14, 2018
    I have no audio actions i my routines and I still get “Audio actions in routines are currently not supported on this device”
    I finally found the pattern. My routines used groups of light sources, only light sources, no audio device. If I remove the group from my routine and add the lights one by one the “error” goes away.
    @Ryan S
    Lyricist I
    December 4, 2018
    I have an issue where I set a routine to turn tv and my xbox one on when I say, "Alexa, turn on my tv." (Note, I've tried several trigger phrases) and it gives me the line, "Audio actions in routines are currently not supported on this device” like other people are hearing... then it does that exact thing I wanted it to do. It's almost perfect. I just want to disable that pre-recording as it's BS. The beam can do what I programmed. It just gives me this inaccurate statement each time first. It's frustrating to the point where I remove the routine bc I don't want to hear that line anymore.
    Ken_Griffiths
    December 4, 2018
    I have an issue where I set a routine to turn tv and my xbox one on when I say, "Alexa, turn on my tv." (Note, I've tried several trigger phrases) and it gives me the line, "Audio actions in routines are currently not supported on this device” like other people are hearing... then it does that exact thing I wanted it to do. It's almost perfect. I just want to disable that pre-recording as it's BS. The beam can do what I programmed. It just gives me this inaccurate statement each time first. It's frustrating to the point where I remove the routine bc I don't want to hear that line anymore.
    Yes I’m having this problem too. I have lights and plugs only in my Alexa routine, which is activated with 'Alexa, start dinner time' and I get the same reply too. It is only recently that this has started happening. The same routine used to work before just fine with my beam. I suspect Amazon may have changed something here. Hope they sort it in time for my Christmas dinner party in a few weeks time... fingers-x'd ?
    Trending Lyricist I
    December 8, 2018
    Currently, Sonos One and Beam can initiate Routines, but you can't include Sonos devices in a Routine. So if your Routine is to turn off the lights, it should simply perform that action. If it were to turn off the lights and play white noise, that second part can't be set-up to target Sonos devices.
    Are there any plans to fix this issue, so that Sonos can also play the song which is part of a routing?
    Guyincognito76
    Prominent Collaborator I
    December 8, 2018
    Oh, I’ve had this problem since the very beginning. I just gave up on doing any routines, and forgot all about it until I stumbled across this thread.