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john at poulton
Enthusiast I
February 21, 2020
Answered

Beam connected to Samsung TV - TV now sometimes won’t switch on

  • February 21, 2020
  • 16 replies
  • 9657 views

I bought a new Beam on Jan 5th. I connected it to my 12 month old Samsung Smart TV (Series 7) using the supplied ARC lead and it began working fine. Then, a few days later the TV wouldn’t switch on and I could only resolve the problem by disconnecting the power to the TV and after waiting a few moments reconnecting it. Since then this has been happening every few days.  I’ve checked that the remote works OK.  I thought the power supply to the TV might be the issue so I have now connected the TV directly to a wall socket instead of using an extension cable.

 

Samsung’s support asked me to check to see if the TVs standby light was on, off or flashing. At first I couldn’t find any standby light (it’s very feint and downwards projecting onto non-reflective surface) but when I did I noticed that when the TV was switched off it was flashing intermittently.  I disconnected the Beam and the light stopped flashing. When I reconnected the Beam it came on for a few moments but then resumed flashing intermittently again.

 

Samsung have suggested I now contact their technical support team as a flashing standby light suggests a problem with the TV but, as this seems to be a problem that only manifests itself when the Beam is connected, I wanted to first check on here to see if anyone else has experienced anything similar and could offer any explanation.

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      Best answer by john at poulton

      UPDATE

      It’s been about 3 weeks now since the TV last refused to switch on so I’m coming to the conclusion that this must have been a glitch.  The Beam is still connected via the ARC port and appears to be working fine but the TV standby light is still flashing when TV not switched on. Apart from that the TV is working fine too. Maybe the standby light flashes whatever device is connected to the ARC port?!! 

       

      I wonder if anyone else who has a Samsung TV connected to a Beam via ARC has a flashing standby light?

       

      Anyway thanks everyone.

      16 replies

      Show previous replies
      john at poultonAuthor
      Enthusiast I
      March 6, 2020

      Someone other than me has marked this query as answered but it really should be UNRESOLVED. 

        Ken_Griffiths
        Ken_Griffiths
        March 6, 2020

        Someone other than me has marked this query as answered but it really should be UNRESOLVED. 

        The only time I’ve seen this ‘flashing standby light’ from Samsung TV’s mentioned online, is on the basis that the TV has detected a fault. It maybe the case that the connected Beam is enabling some circuitry in the TV when operating with an external receiver over HDMI-ARC, that perhaps has a 'minor' hardware issue on one of its PCB’s.… Have you tried connecting another HDMI-ARC component to the TV, to see if it has the same effect?

        Perhaps Samsung Customer Support can advise you if there is a fault with the TV (or not) and maybe there are ways for them to obtain a diagnostic report.

        Dave.B
        Contributor I
        May 9, 2020

        UPDATE

        It’s been about 3 weeks now since the TV last refused to switch on so I’m coming to the conclusion that this must have been a glitch.  The Beam is still connected via the ARC port and appears to be working fine but the TV standby light is still flashing when TV not switched on. Apart from that the TV is working fine too. Maybe the standby light flashes whatever device is connected to the ARC port?!! 

         

        I wonder if anyone else who has a Samsung TV connected to a Beam via ARC has a flashing standby light?

         

        Anyway thanks everyone.

        I bought the Sonos Beam and the Samsung 75” 7 series in November.  I have had the same problem.  My beam is using an HDMI cable instead of the ACR cable.  Samsung actually replaced my TV (originally a 70” 7 series) when they couldn’t figure out why the tv wouldn’t turn on, yet it continued day one with the new TV.  Yesterday a tech support guy from the repair company asked if I tried unplugging my hdmi cables.  I didn’t believe him until I tried it.  

        Ncstater
        Contributor I
        June 15, 2020

        The fact that this problem magically disappeared for a short while for “John at p” the question has definitely not been resolved/answered.   Just as John indicated, this needs to be changed to be still unresolved.  I am having this same issue, and unfortunately, the problem is not magically going away for me.   Please flag a response that has an actual answer so I can try and address this, or update the status.   

         

        Dave B. - you posted that Samsung had you unplug the HDMI cables.   Umm, how did that work?  Did you plug them back in?   Which HDMI cables did you unplug - just the one to the BEAM and the ARC port?

         

        My TV is a Samsung 6 Series  - 43” TV - can provide more details if really needed.

        bco49
        Lyricist II
        September 10, 2020

        Ich habe einen Samsung TV - UE40JU6450 UXZG. Vom Anfang an klappte die Verbindung zum Beam immer wieder nicht. Dann entdeckte ich, dass mehrfaches Klopfen auf TV auf der iPhone-Anzeige dazu führte, dass ich in die Fehlerroutine von SONOS geleitet wurde. Alle Schritte 2 Mal durchlaufen inkl Text und dann funktionierte es. Seit 2 Wochen funktioniert die “Lösung” nicht mehr. Dafür muss ich den HDMI-Stecker herausziehen und wieder einstecken. Jedes Mal, das ich den Fernsehen anstelle oder sogar von einer anderen Quelle zum Fernsehen zurück wechsele. NERVIG! Und ja, der Samsung erkennt das Gerät im Menü unter ANYNET auch, lässt aber keine Einstellung zu.

        Ncstater
        Contributor I
        September 10, 2020

        I worked with Samsung technical support on 3 separate calls.   Finally they agreed something was wrong with the TV.  There are no repair centers where I live so they agreed to refund me for the defective TV.  I replaced it with a TCL tv and am very happy.  No issues.  

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