Beam connected to Samsung TV - TV now sometimes won’t switch on

Sonos uses HDMI-CEC (Anynet+) to communicate with the TV over the HDMI-ARC Port so I would first try switching off/on Anynet+ on the TV and perhaps try a different HDMI cable between the two. Also just to be sure, try disconnecting your other HDMI linked devices from the TV temporarily, such as the cable TV box etc. (If applicable). It’s quite possible that one of the 'other' connected devices is also using HDMI-CEC controls and they are competing for ‘main focus’ and if that proves to be the case, perhaps switch off the control on the other connected device. 

If it turns out to be a connected device fighting for control, but there is no way to switch off its HDMI-CEC feature, then there are options to add a CEC-less adapter to the device or replace the cable with a CEC-less one.

Hope the above assists and that you quickly find the answer to this issue.

Thanks for reply.

I can’t find any reference to HDMI-CEC (Anynet+) on my TV’s ‘SOUND’ settings.

The main ‘SOUND’ menu only shows - SOUND OUTPUT and EXPERT SETTINGS

SOUND OUTPUT is set to RECEIVER (HDMI) the other two options are TV SPEAKER and AUDIO OUT OPTICAL

EXPERT SETTINGS menu - only options relevant are - HDMI INPUT AUDIO and DIGITAL OUTPUT AUDIO other options relate to BALANCE, AUDIO DELAY, WOOFER & EQUALISER etc

HDMI INPUT AUDIO FORMAT set to BITSTREAM (only option)

DIGITAL OUTPUT AUDIO set to PCM (only option).

I only have one HDMI (ARC) lead, which is the one supplied with the BEAM.

The TV has just one HDMI (ARC) port to which the BEAM is connected plus an HDMI port to which my Mac mini computer is connected.

The Mac mini sound settings are:-

INPUT - Line in - Audio Input Port (only option)

OUTPUT - Internal speakers (Built in) - (not selected)

                  SAMSUNG (HDMI) - (selected)

                  TV Airplay (This is the BEAM) - (not selected)

I can’t pretend that I really understand what I’m doing but have just reset that from SAMSUNG (HDMI) to TV Airplay. Maybe that will solve the issue?       

PS - Just put TV back into standby mode and the standby light is still flashing so maybe changing the Mac Mini’s OUTPUT from SAMSUNG (HDMI) to TV Airplay hasn’t worked. It’s now been a couple of days since the TV last refused to switch on so, unless there’s an obvious solution anyone can think of, I’ll wait until that happens again and if/when it does consider what to do next.

What is the actual Samsung (series 7) TV model number? I will try to find it’s manual online and then take a look for you.

By the way I would leave the mac-mini Settings as they were originally, for now.

Have you tried completely powering off the Beam for a minute or so, to see if that makes any difference?

Thanks again Ken - I’ve just changed the Mac-mini setting back to SAMSUNG (HDMI). I’ve also unplugged the Beam and waited for a short while before re-connecting it but the TV standby light is still flashing.

TV Model No is UE50NU7020K

The Samsung name for HDMI-CEC is “Anynet".

Hi

Thus far the consensus by others points to issues with HDMI-ARC (CEC) implementation. Following their advice click the link to download and view the e-Manual for your Samsung. You’ll see the insert below and a lot more that may help with setting up the Beam. 

https://www.samsung.com/uk/support/model/UE50NU7020KXXU/

Thanks AjTrek1 - I’ve now found the External Device Manager setting and can confirm that Anytime+ is set to On.

The Beam plays absolutely fine, the only problem I’ve been having is that since installing the Beam every so often the TV will not switch on and to solve that you have to disconnect and reconnect the power supply. Also the red standby light flashes intermittently when in standby mode and according to Samsung that indicates a fault. 

I came across a post from another contributor on here who appeared to have had the same problem and I don’t think it got fully resolved. I’ll try to find their post again. I guess I could just unplug the TV each night rather than leave it on standby and then I’d never notice the problem!!

I’ve just now found the thread I referred to above with the same problem I’m having. It’s headed BEAM & SAMSUNG UE32M5520 TV - RED POWER BUTTON KEEPS FLASHING It was posted by LUKE0380 a year ago and one or two others joined on with the same problem. Didn’t look like a solution was found unless someone knows otherwise?