Skip to main content
JHW1
Contributor I
January 17, 2026
Answered

Beam 2 no longer plays music

  • January 17, 2026
  • 12 replies
  • 197 views

I use "Alexa" and my Beam 2 repeats the instruction eg "playing BBC Radio 2" but then it is silent.  I have reconnected to my wifi, reloaded my music services and the sound works fine for the tv. What more do I need to do?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by nik9669a

No, and I have looked at the settings in Music and in the Sonos app. I have disconnected the beam reconnected and the same with the router!



It’s still odd to me that you can’t get any music to stream, even when using the app to start the stream, and that only the hdmi input is functional. What did Sonos support suggest? 

12 replies

Show previous replies
JHW1Author
Contributor I
January 18, 2026

Thought I woud try the community first.  Next thing I will do is to contact support!

    JHW1Author
    Contributor I
    January 23, 2026

    Support had me uninstall and reinstall Amazon Music and the Alexa app aafter signing out of all Amaxon accounts. After reinstalling,  I also disabled tthe sonos skill and re-enabled it in Alexa.  After all this now my Beam 2 plays my music via Amazon music, or radio via BBC Sounds!  Yay!  Support sorted me out thanks.

      Terms & ConditionsAccessibility statement