Contributor I

Answered

Beam 2 no longer plays music

Forum|Forum|8 months ago
January 17, 2026
12 replies
197 views

I use "Alexa" and my Beam 2 repeats the instruction eg "playing BBC Radio 2" but then it is silent. I have reconnected to my wifi, reloaded my music services and the sound works fine for the tv. What more do I need to do?

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Best answer by nik9669a

No, and I have looked at the settings in Music and in the Sonos app. I have disconnected the beam reconnected and the same with the router!

It’s still odd to me that you can’t get any music to stream, even when using the app to start the stream, and that only the hdmi input is functional. What did Sonos support suggest?

N

nik9669a

Senior Virtuoso

Will it play music if you instigate from the app?

J

JHW1Author

Contributor I

No, and I have looked at the settings in Music and in the Sonos app. I have disconnected the beam reconnected and the same with the router!

N

nik9669a

Senior Virtuoso

Assuming the Beam has access to the internet, that’s very odd behaviour. Are you using a wired or WiFi connection? If WiFi, have you accidentally turned off the Beam’s WiFi connection?

It may be worth checking with Sonos support to see if they can detect any issues.

J

JHW1Author

Contributor I

Thanks yes it is on wifi. But also attached to a Sony TV and a Fire stick. The tv sound is fine through the Beam.

Airgetlam

Two different input methods. The Beam communicates with the TV through the HDMI-ARC connection, the BBC radio communicates through the Internet, be it WiFi or cable wired.

Bruce

Stanley_4

Grand Maestro

Can't help with the voice stuff but maybe a basic restart would help.

Power down all Sonos, reboot router and controller, power up the Sonos.

J

JHW1Author

Contributor I

Thanks. I have done all that, but I guess it is worth another try.

106rallye

Is the Alexa side set right?

N

nik9669aAnswer

Senior Virtuoso

No, and I have looked at the settings in Music and in the Sonos app. I have disconnected the beam reconnected and the same with the router!

It’s still odd to me that you can’t get any music to stream, even when using the app to start the stream, and that only the hdmi input is functional. What did Sonos support suggest?

J

JHW1Author

Contributor I

Is the Alexa side set right?

As far as I can tell. It seems to be.

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