Contributor I

Answered

BBC sounds and TuneIn radio not playing via Alexa after replacing router

Forum|Forum|5 years ago
February 9, 2021
3 replies
172 views

Hi all, had a new Virgin media hub3 installed yesterday and now can’t play radio stations through the Beam via Alexa. Worked perfectly a week ago, just a new hub fitted! Help please!

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Best answer by GuitarSuperstar

Here are a few things to try:

Unplug your Beam for a minute or two.
Remove Alexa from your Beam in the Sonos app and re-add her.
Disable the Sonos skill in the Alexa app and re-add it.
Reboot your new router again.

GuitarSuperstarAnswer

Lead Maestro

Here are a few things to try:

Unplug your Beam for a minute or two.
Remove Alexa from your Beam in the Sonos app and re-add her.
Disable the Sonos skill in the Alexa app and re-add it.
Reboot your new router again.

"Receive with simplicity everything that happens to you." - Rashi

PaulWinsorAuthor

Contributor I

Thank you, I’ll give that a go tomorrow. Fingers crossed!

PaulWinsorAuthor

Contributor I

Thank you so much for the advice; disabled the Sonos skill in Alexa, enabled it, worked perfectly! Cheers!