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PaulWinsor
Contributor I
Feb 9, 2021 5:44 PM UTC
Answered

BBC sounds and TuneIn radio not playing via Alexa after replacing router

Hi all, had a new Virgin media hub3 installed yesterday and now can’t play radio stations through the Beam via Alexa. Worked perfectly a week ago, just a new hub fitted! Help please!

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GuitarSuperstarAnswer
Lead Maestro
Feb 9, 2021 7:37 PM UTC

Here are a few things to try:

  1. Unplug your Beam for a minute or two.
  2. Remove Alexa from your Beam in the Sonos app and re-add her.
  3. Disable the Sonos skill in the Alexa app and re-add it.
  4. Reboot your new router again.
"Receive with simplicity everything that happens to you." - Rashi
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3 replies

GuitarSuperstarAnswer
Lead Maestro
Feb 9, 2021 7:37 PM UTC

Here are a few things to try:

  1. Unplug your Beam for a minute or two.
  2. Remove Alexa from your Beam in the Sonos app and re-add her.
  3. Disable the Sonos skill in the Alexa app and re-add it.
  4. Reboot your new router again.
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"Receive with simplicity everything that happens to you." - Rashi
PaulWinsorAuthor
Contributor I
Feb 9, 2021 7:44 PM UTC

Thank you, I’ll give that a go tomorrow. Fingers crossed!

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PaulWinsorAuthor
Contributor I
Feb 12, 2021 12:49 PM UTC

Thank you so much for the advice; disabled the Sonos skill in Alexa, enabled it, worked perfectly! Cheers!

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