Contributor I

Audio actions in routines are currently not supported on this device.

Forum|Forum|7 years ago
December 5, 2018
78 replies
31119 views

I have set up a simple 2 step routing to turn on two smart plugs simultaneously through Alexa. This works 100% find on a dot but I get an audio recording of "Audio actions in routines are currently not supported on this device" every time I run it from my Sonos One. How do I make this irritation go away!

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T

Twours

Lyricist I

The fact that it’s been one year with this issue is what blows my mind.

such a big company and have no regard for their community.

It either has Alexa or not. They need to stop marketing that it does because it doesn’t.

i can’t market a whole house for sale and sell you half a house.

Luckily i I bought one, I’ll return it tomorrow because waiting for the “brilliant” engineers to fix it has already taken a year.

I feel for anyone whos spent a lot of money with Sonos.

UKMedia

The fact that it’s been one year with this issue is what blows my mind.

such a big company and have no regard for their community.

It either has Alexa or not. They need to stop marketing that it does because it doesn’t.

i can’t market a whole house for sale and sell you half a house.

Luckily i I bought one, I’ll return it tomorrow because waiting for the “brilliant” engineers to fix it has already taken a year.

I feel for anyone whos spent a lot of money with Sonos.

I'm not aware of any marketing information from Sonos that states they will support all Alexa functionality. The stated primary goal of Sonos is to enable the control of music via Voice Control. All reviews that I have read by 3rd party organisations state that Alexa functionality is not 100%.

Remember: Sometimes Red Wine helps :)

A

Alpha Neuron

Avid Contributor III

Have you tried looking at the audio routines subset and deleted or erase whatever is there (it could be a hit of the space bar or simply Alexa "thinks" something is there) doesnt hurt to try.

I have the opposite problem... I did place an audio routine - and it executes it - after saying "this device does not support audio..." lol..bugs in the system... I love the sound, though

S

Sergeantpup2

Trending Lyricist I

+1.

I have sank over 2k into my SONOS system. I've had this problem from the beginning. I only get the message when there's an audio action as part of the routine. Alexa still executes the routine and even does the audio action after she tells you it's not supported. I researched this issue when I first started 2 years ago and I'm disappointed that this thread is exactly where I left it with more people complaining of the problem that's still unresolved.

I have well over 100 connected smart home devices in my home and this issue is the most persistent (because there's a SONOS in every room talking back to me telling me it's not going to do something). Just remove that response! Literally, the speaker saying nothing is preferable.

R

Russellstark

Lyricist I

This bug is the one thing deterring me from going all in on sonos, I want their system as their sound quality is great, but routines is a key feature I need. If this isn't solved by Christmas, I guess I will be going with just echo+ and echo studio speakers...

M

mrmook63

Contributor I

Don’t hold your breath!

As stated in many other posts, Sonos great sound, very poor support!

Sonos continuously release products that apart from the great sound quality, fall over miserably in all other area’s including the app!

Sonos, how about you FINISH one project 100% before starting another!

It seems that Sonos know that people have invested $1000’s in their products and know we will put up with their crap support coz we don’t want to fork out thousands more for an alternative.

J

jpoeppelman1

Enthusiast I

Most Sonos users want to be able to build Alexa routines and make use of the Alexa Says action, which translates to fixing the “Audio actions in routines are currently not supported on this device” error message. When will Sonos One support audio actions? Is Sonos Support reading these posts? How often are software patches pushed to this product set? Weekly, Quarterly, Yearly? Please give us something to hope for.

E

Enrvukuk

Lyricist III

Looking on the bright side, I have managed to stop two other people wasting their money on Sonos. Their poor support does have an impact on new sales.

Can’t believe this still isn’t fixed when it’s so easy. They’re clearly prioritising development over resolving technical debt.