asking alexa on arc to play music on 5 doesn’t work

Forum|Forum|2 years ago
March 16, 2024
2 replies
86 views

Just purchased Sonos 5 previously had a play 5 which if I asked Alexa on arc to play music in kitchen it would do this does not happen on new 5 Alexa does say playing music in kitchen but no audio thank you

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Best answer by Sotiris C.

Hello @Concell,

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

UKMedia

If you are using the S1 version, then there is an Alexa outage at the moment.

Remember: Sometimes Red Wine helps :)

Sotiris C.Answer

Sonos Staff

Hello @Concell,

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

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