Skip to main content
AC511
Trending Lyricist I
May 23, 2024 9:03 AM UTC
Question

arc wont connect to amazon

When I go to add the voice assistant. Alexa tries to connect to Amazon but won't connect. It allows me to connect to Google. But I need Amazon Alexa because all my music is there.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    33 replies

    Show previous replies
    Corry P
    Corry P
    Sonos Staff
    May 31, 2024 12:10 PM UTC

    Hi @AC511 

    Do you have any other apps created by Amazon installed? (Audiobooks, Amazon Prime Video, for example) If so, please try removing them from your device for the duration of the install of Alexa to Sonos.

    Failing that, I can only recommend contacting our support teams for assistance, or waiting for further updates.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Bald Sparky
    Lyricist I
    Jul 29, 2024 5:10 PM UTC

    Any update on this? It was of the main features I wanted out of my Move 2. That's why I spent my money. I've tried all the above and have installed all the fortnightly updates as they have been released 

    Translate
    Corry P
    Corry P
    Sonos Staff
    Aug 1, 2024 10:46 AM UTC

    Hi @Bald Sparky 

    No ETA as of yet, but we do expect this to be resolved very soon.

    If you have a different controller (an iPhone, or a different Android device), it may help to try from that device instead.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Terms & ConditionsAccessibility statement