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AC511
Trending Lyricist I
May 23, 2024
Question

arc wont connect to amazon

  • May 23, 2024
  • 33 replies
  • 962 views

When I go to add the voice assistant. Alexa tries to connect to Amazon but won't connect. It allows me to connect to Google. But I need Amazon Alexa because all my music is there.

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    33 replies

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    AC511Author
    Trending Lyricist I
    May 26, 2024

    Still not working 

     

    Moderator Note - Recorded diagnostics and removed from post.

    Xxxxx
    AC511Author
    Trending Lyricist I
    May 26, 2024

    Tries to change my email address so it would be the same one used on Amazon account but now Sonos hasn't sent the email for me to verify. 

    So now there's that. Honestly if I didn't have 6 Sonos speakers, I would have moved in to another product. 

    Xxxxx
    AC511Author
    Trending Lyricist I
    May 26, 2024

    Date and time to which app? And if so provide instructions. Or better yet give me a link to the old app.

    I'm not an idiot. I've been given no clear instructions.

    Again. I am not Sonos Support and I was talking to Corry. 
    I was advised the fix is that THEY need to update the date and time in the Sonos app. We can’t do it. So it will have to be part of a release. If that is still the fix. Back to Corry. 

    Thank you LJH777

    Xxxxx
    LJG777
    May 26, 2024

    Date and time to which app? And if so provide instructions. Or better yet give me a link to the old app.

    I'm not an idiot. I've been given no clear instructions.

    Again. I am not Sonos Support and I was talking to Corry. 
    I was advised the fix is that THEY need to update the date and time in the Sonos app. We can’t do it. So it will have to be part of a release. If that is still the fix. Back to Corry. 

    Why has this been closed ? 
    @Corry P still has to answer the question? 

    Corry P
    Corry P
    Sonos Staff
    May 30, 2024

    Hi @AC511 & @LJG777 

    Sorry to hear of the issues you’re having with adding Alexa to your Sonos speakers. We have no estimate for when a fix will become available.

    Some users have reported, however, that uninstalling the Amazon Shopping app will force the Sonos app to use a browser (rather than the Amazon app) to perform the log-in to your Amazon account. You can add the Shopping app back onto your device once Alexa has been added to your Sonos system.

    Why has this been closed ? 

    This thread is not closed. The author of the opening post or another moderator may have marked the Best Answer, however. I have un-marked it.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    LJG777
    May 30, 2024

    Hi @AC511 & @LJG777 

    Sorry to hear of the issues you’re having with adding Alexa to your Sonos speakers. We have no estimate for when a fix will become available.

    Some users have reported, however, that uninstalling the Amazon Shopping app will force the Sonos app to use a browser (rather than the Amazon app) to perform the log-in to your Amazon account. You can add the Shopping app back onto your device once Alexa has been added to your Sonos system.

    Why has this been closed ? 

    This thread is not closed. The author of the opening post or another moderator may have marked the Best Answer, however. I have un-marked it.

    I hope this helps.

    Hi @Corry P 

    I tried deleting the shopping app  as well as the Alexa app and Amazon Music . DeRegistered my devices in Amazon  and disabled the Sonos skill. Rebooted router and speakers. Reinstalled Sonos app.

    Without logging into my Sonos account…. it shows the below ( ie doesn’t go to a browser)  

     After logging into my Sonos account it shows the below as before  ( Alexa added when click add voice assistant… but not on the prior screen as an enabled assistant) 

    So I think that previous workaround only works on Android  

     

     

     

    So I think the only fix is the date/time one identified after all?! 

    Corry P
    Corry P
    Sonos Staff
    May 30, 2024

    Hi @LJG777 

    Please note that the Alexa app must be installed on the same device as the Sonos app for Alexa to be added to a speaker.

    It could still be the date/time issue you mentioned, however.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    LJG777
    May 30, 2024

    Hi @LJG777 

    Please note that the Alexa app must be installed on the same device as the Sonos app for Alexa to be added to a speaker.

    It could still be the date/time issue you mentioned, however.

    I hope this helps.

    @Corry P 

    Yes sorry I should have said ….I reinstalled the Alexa app….and the Sonos devices are in there. Your workaround to use the Alexa app on the phone to command the speakers works..so I guess it is just the time/date fix after all for iOS  

     

    AC511Author
    Trending Lyricist I
    May 30, 2024

    Doesn't work on Android phones either. I'm still without Alexa as a voice assistant.

    Xxxxx
    AC511Author
    Trending Lyricist I
    May 30, 2024

    You can't get past the logos and emblems part. The app just does a continuous search and never connects.

    Xxxxx
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