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Tobs86
Contributor I
November 27, 2019
Answered

Amazon music is silent

  • November 27, 2019
  • 3 replies
  • 1284 views

MY sonos wont play my Amazon music. I will say "Alexa play my music" Alexa will respond "Playing your music on Amazon Music". However no song will play or no sound will come out. If i mannually play through the app it will work, however when using Alexa via voice command it will not. I have updated the app after this occured to troubleshoot, relinked my amazon account, but no-joy. Any suggestions?

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    Best answer by zdlatham

    After reading around - I got it working. I ended up disabling the sonos skill and then re-enabled and just like magic, it started working again.

    3 replies

    zdlatham
    Trending Lyricist I
    November 28, 2019

    I”m having the same problem, At first I thought it was apple music but I changed the default music source in alexa to amazon music and same thing. Alexa sees the sonos speakers but when asked to play music. nothing.

    Ken_Griffiths
    Ken_Griffiths
    November 28, 2019

    Maybe a regional issue (perhaps?) as it’s working ok for me in the U.K; tested a few seconds ago, but perhaps try a reboot of the router to renew/refresh the local network IP addresses and see if that fixes things.👍

    zdlathamAnswer
    Trending Lyricist I
    November 28, 2019

    After reading around - I got it working. I ended up disabling the sonos skill and then re-enabled and just like magic, it started working again.

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