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Eddiemac100
Avid Contributor I
Jan 3, 2024 7:49 AM UTC
Answered

Amazon Alexa on Era 100

Hi.

More times than not I have to ask Alexa at least 3 times before it will respond. Dont get me wrong, everytime you speak the light goes green but disconnects straight away but then after 3 attempts light stays solid and carries out your request. Have spoken (web chat) to Sonos but no joy. Sonos had me disconnect  both power cables for 10 seconds ( have 2 Era 100s ) but no change. Then disable the skill from Alexa app and renable but its basically still the same. Does anyone have the same issue and if so fixed it. Its just a bit annoying continuously having to repeat things over and over. Would be grateful for anyone's help or advice. 

Thanks

Eddie 

 

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Feb 27, 2024 10:50 AM UTC

    Hi @Eddiemac100 et al

    We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

    We thank you for your patience.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    19 replies

    Corry P
    Corry P
    Sonos Staff
    Jan 4, 2024 1:10 PM UTC

    Hi @Eddiemac100 

    Thanks for your post!

    And thanks for reporting - we are investigating, but at present have no more information to share.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Eoin117
    Lyricist I
    Jan 6, 2024 6:02 PM UTC

    I have this exact same problem. You say “Alexa” and get a chime and the light comes on but goes off straight away. Say “Alexa” again and the same happens. Say “Alexa” a third time and it stays connected. What’s going on?

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      Schlumpf
      Schlumpf
      Virtuoso
      Jan 6, 2024 10:05 PM UTC

      @Eoin117

      @Eddiemac100

      The issue is known and there are other threads where many users reported the problem. As @Corry P said Sonos is aware of it, does investigations and I‘m sure there will be a fix with an update as soon as possible. But at the moment nobody can tell WHEN… this depends on many factors and maybe also Amazon has to do something on their side. 
      So waiting and knowing that on your side everything is ok is the best you can do. 😎

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      Ralf
        Eddiemac100Author
        Avid Contributor I
        Jan 7, 2024 7:20 AM UTC

        Thanks. At least i now no its not just myself. Hopefully Sonos /Amazon will sort soon. Definitely getting a bit weary continuing asking over and over 

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        Mdjames
        Lyricist I
        Jan 7, 2024 9:30 AM UTC

        We have exactly the same problem on our Era 100 purchased a couple of weeks ago.

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        Eddiemac100Author
        Avid Contributor I
        Jan 7, 2024 4:58 PM UTC

        Mine where only purchased in November.

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        Schlumpf
        Schlumpf
        Virtuoso
        Jan 7, 2024 5:43 PM UTC

        Mine where only purchased in November.

        That doesn’t matter… probably the bug came with a Sonos and / or Alexa update an ALL Era100 devices are affected. 

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        Ralf
        John B
        Jan 8, 2024 10:04 AM UTC

        My temporary (or maybe permanent?) workaround has been to turn the Era 100 mic off and dig out an old Echo Dot 2nd generation to add Alexa back to the Era 100.   I already have a Play:1 set up like this (as that has no built in Alexa), and now that the Era 100 is set up like this I may leave it that way.  The main reason I like this setup is that I can position the Sonos speaker in the place I want the music to come from and the Dot where it can best hear my commands.

        I realise that not everyone has a spare Dot lying around but I thought I would mention it just in case it’s of use.

         

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        Minsou
        Enthusiast I
        Jan 16, 2024 6:34 PM UTC

        My temporary (or maybe permanent?) workaround has been to turn the Era 100 mic off and dig out an old Echo Dot 2nd generation to add Alexa back to the Era 100.   I already have a Play:1 set up like this (as that has no built in Alexa), and now that the Era 100 is set up like this I may leave it that way.  The main reason I like this setup is that I can position the Sonos speaker in the place I want the music to come from and the Dot where it can best hear my commands.

        I realise that not everyone has a spare Dot lying around but I thought I would mention it just in case it’s of use.

         

        I made the same setup untill i hope the bug will be corrected 

         

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          sebbradol
          Lyricist I
          Jan 20, 2024 3:21 PM UTC

          Hello,

          Same problem on my ERA 100.
          It works in most cases but regularly I have to pronounce "Alexa" several times before I can indicate my instruction. It's a bit of a pain, especially as it worked fine on my old Sonos One...
          I hope Sonos will soon find a solution to this bug.
          Sébastien

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