Avid Contributor I

Answered

Amazon Alexa on Era 100

Forum|Forum|2 years ago
January 3, 2024
19 replies
2942 views

Hi.

More times than not I have to ask Alexa at least 3 times before it will respond. Dont get me wrong, everytime you speak the light goes green but disconnects straight away but then after 3 attempts light stays solid and carries out your request. Have spoken (web chat) to Sonos but no joy. Sonos had me disconnect both power cables for 10 seconds ( have 2 Era 100s ) but no change. Then disable the skill from Alexa app and renable but its basically still the same. Does anyone have the same issue and if so fixed it. Its just a bit annoying continuously having to repeat things over and over. Would be grateful for anyone's help or advice.

Thanks

Eddie

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Corry P

Hi @Eddiemac100 et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

Show previous replies

M

Minsou

Enthusiast I

Hello,

Same problem on my ERA 100.
It works in most cases but regularly I have to pronounce "Alexa" several times before I can indicate my instruction. It's a bit of a pain, especially as it worked fine on my old Sonos One...
I hope Sonos will soon find a solution to this bug.
Sébastien

the issue seems very long to fix so i’m not confident that it will be resolved quickly; hope this is not an hardware issue, or a bad relation between Sonos & Amazon.

E

Eddiethehead

Lyricist I

I bought a pair of Era 100’s to replace my Sonos 1’s as all the reviews were positive. Got them and they sounded great, unfortunately the Alexa glitch renders them useless for my family and I so they got sent back. Get it sorted Sonos and I might consider buying them again.

P

Pudge67

Lyricist I

I have the same problem, I thought initially it was due to my sonos one in another room picking up my voice but with that one deactivated it still does it. Very frustating. Im also having major connection issues since adding an era100 to my system of one's. Every evening I'm having to re connect at least one speaker. Please listen to your customers Sonos and sort these frustrating issues

Corry PAnswer

Sonos Staff

Hi @Eddiemac100 et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

E

Eddiemac100Author

Avid Contributor I

Thanks for the reply. Do I take it the issue is now fixed? The reason I ask is I returned mine ( on the dealers recommendation) and was after advice on where its wise to re purchase another pair.

Thanks

Eddie

Mr. T

Thanks for the reply. Do I take it the issue is now fixed? The reason I ask is I returned mine ( on the dealers recommendation) and was after advice on where its wise to re purchase another pair.

Thanks

Eddie

Yes, the Alexa mic issue on the Era 100 has been resolved.

E

Eddiemac100Author

Avid Contributor I

Thank you. Appreciated Mr T

W

Willdcc

Lyricist I

This may be considered resolved by Sonos, but sadly the ability for the Era 100s to pick up the Alexa activation word is considerably worse than the echo devices we replaced. If we don’t speak up and direct our voices, we’ll get ignored. Embarrassing after having convinced my partner we should spend a small fortune to replace and upgrade our 6 year old echo. Unfortunately I think it’s likely a hardware issue. Shame.

Schlumpf

Virtuoso

@Willdcc

I don’t think it’s a special Era100 hardware issue, because the Era100 using Alexa for me works the same like with all my other Sonos products. Maybe there is a difference between Sonos and Amazon speakers at all what imo is relevant to the build in kind of microphones and to the software.
Some time ago I used an echo speaker just for some testings and agree that it listens very sensibly. But on the other hand exactly that for me often was a pain to my brain, because Alexa woke up and answered something when I didn’t ask her anything.
In the end it seems to be an issue of balance you have to achieve with software. And as everyone of us is different and speaks different finding the best balance is quite hard.

Ralf

Sign up

Login to the community